Really nice staff and close to everything

Very disappointing stay. The hotel had the central heating on even though the weather was very warm, and the AC could not be controlled individually in the room. I spent three extremely uncomfortable nights because of the heat. Since I had to keep the window open, there were many mosquitoes and it was almost impossible to sleep. The cleanliness was also very poor. I found bugs in the bed that appeared to be bedbugs, and after returning home I even found one on my clothing. This was completely unacceptable. Overall, between the unbearable heat, mosquitoes, and poor cleanliness, this was one of the worst hotel experiences I’ve had. I would not recommend this hotel to other travelers.

Helpful staff

No frills - no shampoo/conditioner, no facial tissue, no coffee machine in room; bed was too hard for 1/2 of us, tiny elevator - only 3 people would fit / 2 with luggage; popular with Camino walkers

The bed was basically worn out. Need to change soon. Water and hot water was excellent.

A/C not available per hotel as temperatures had been cool. Could open windows to cool room down but noisy outside so needed to shut when going to bed. Luggage storage was available and easy to walk around through the old town. Grocery store nearby. Typical breakfast fare, scrambled eggs, yogurt, fruit, meats, cheese, pastries, cereal and breads Room was as pictured but did not look like most of the photos as there was no patio or wood walls. Our room was on front of hotel and other rooms in pics must have been in another part of hotel.

Great location in Santiago, very clean, and very modern aesthetic that I liked.

Our room was clean and the comfortable with suffient room to store our suitcases so they were not in our way. The bathroom was spacious and clean. The buffet breakfast was good with a decent variety of cheeses and cold cuts, eggs, yogurt etc. The hotel is very conveniently located close to the old town and market, with points of interest within walking distance. There is a public underground parking conveniently located half a block away. Staff were friendly and helpful. The only quirky part is that the hotel lobby is not on the street level so you have to one level to get to the hotel and the lobby with the stairs and elevator looked like an appartment building lobby.

10 minute walk to the Catedral, down 500 year old cobblestone streets, so location is very good. Breakfast had something to everyone…….. My room was spacious and clean.

Excellent staff, knowledgeable and helpful! Room nice and clean. Hotel breakfast complete with variety. Recommend the hotel.

Clean room, comfy bed. No frills hotel in a good location for shopping, Camino, laundromat.

Great location and comfy beds.

Good place

Room smelt of mould and curtains had mould on them

Average hotel, but not kept up

Walking distance to historic center and outdoor dining.

4 mins walk to main church. Many restaurants and shops in the area. Breakfast is decent although same options daily.

Extremely noisy from 5am - impossible to rest; two rooms placed by the staff room where dishes, kitchen and all sort of noises take place from the early hours. Adfitionally, the area for guests to leave their belongings if they wish to, was by my room - not sure where to start commenting on this one... expensive and uncomfortable hotel.

Great location walking distance to everything.

The hotel is well located and staff are very helpful and kind.