Misrepresentation
I booked Miapera Hotel & Spa – Special Class for September 11–13 through Expedia. The listing (and my booking confirmation) clearly advertised a spa, indoor pool, and hot tub. These amenities were the primary reason for choosing this property above other available hotels. We specifically selected and paid the rate we did because these facilities were included, as they were an important part of the experience we expected.
Upon arrival, I discovered that the spa, pool, and hot tub are closed for renovation, and the hotel never informed me in advance. This is a misrepresentation of the property, as I paid for services that were not available. We were very disappointed not to enjoy this luxury, and it dramatically changed our experience during the stay.
The hotel did offer us a discounted price on a massage treatment as compensation. However, this was not an acceptable alternative — only male therapists were available, we had no interest in paying extra for another massage, and we were not looking for a massage in the first place. We chose this hotel specifically for the advertised spa, pool, and hot tub facilities, not for massage treatments.