We stayed two days at the Hotel Aurora during our family trip to the Yucatán. The hotel is located near tourist attractions such as Francisco Cantón Rosado Park and the Church of San Servacio. The room, pool, and spa were spotless. The staff provided exceptional service and gave us valuable advice for exploring the region (archaeological sites, cenotes). The restaurant was good, but a bit crowded and could use better service. I highly recommend the Hotel Aurora.

This hotel was very uncomfortable. We made a mistake with our booking and they refused to help us out. I would be very careful dealing with them and would advise against it. Who needs stress on their vacation.

Hotel itself is fine, but if you have a rental car, do NOT park in its lot. Impossible to get out. Not sure how safe it si to park on the street as staff told us not to, but its parking lot is brutal. Try not to get a room near its parking lot as you will hear people shouting instructions to each other trying to squeeze his car out (like we did)

Yes

Everything was bad. The hotel manager assured us we would have adjoining rooms, but this wasn't the case, and he never showed up to explain what had happened or to respond to the many problems I will mention below. The room was bad in general. The sheets were stained, and the pillows had a strong smell of damp. The air conditioning never worked. We spent two terrible nights practically unable to sleep because of the heat. Far from repairing the air conditioning, they made it worse and it was leaking water into the room, flooding it and making a lot of noise as it dripped. They didn't clean the room properly, and they didn't provide soap or towels. Hot water never came out of the shower, even though they claimed to have repaired the problem. Overall, it was a terrible experience. The hotel is run by unprofessional, rude, and incompetent people, especially the manager.

El personal fue muy amable con nsodotros.

A good value hotel for visiting Valladolid. The town centre is easily walkable, as are a myriad of restaurants. The rooms are comfy and clean, but nothing fancy.

Beautiful hotel

Not going even again

Clean Nice room for two nights. Close to everything!

Convenient and close to many local atttations

Beautiful hotel. Very clean. Made for easy walking throughout the town center.

I liked that it is at walking distance from downtown

Nice quiet hotel close to shopping, dining and areas of interest. Good stay

Nos encantó absolutamente todo de nuestra estancia corta en La Aurora: el hotel, la habitación, el servicio, la comida, el ambiente encantador, e incluso la entrada, que nos pareció simplemente espectacular. Durante nuestro fin de semana largo en Yucatán, pasamos la primera y última noche en Valladolid (en dos hoteles diferentes), y podemos decir sin duda que este fue el hotel que más nos gustó de todo el viaje. Una experiencia maravillosa que recomendamos sin reservas.

We had a great stay. Staff were very helpful and the location is perfect for walking to the city center. We also loved the rooftop small pools & restaurant. We never had a problem with noise, and we were able to park our car in the enclosed lot, but keep in mind it’s VERY small and probably only good for a compact car.

Loved our experience with this hotel! Highly recommended if traveling with family like us. Ask for room 13 if you need a dark room as Valladolid is bright early in the morning!

I had wonderful time in the area. Easy check-in and friendly staff.

Cute hotel in an excellent location, friendly staff.

Best thing about the hotel is the central location. Self-parking is easy and staff are friendly. Otherwise this is a basic hotel. Rooms are small and not especially comfortable, OK for a night or two, and certainly not for more than two people. The pool gets little direct sunlight and is uncomfortably cold at all times. Wifi service is terrible - doesn’t work in the room and not much better in the lobby. Price reflects these notes so measure expectations accordingly.