Nice, clean and convenient stay, with good breakfast and access to Aztec facilities

To have your room towels changed you have to request itBY PHONE (even though the “do not disturb signs’ still hang on the doors, which have historically been used for the purpose of not requiring a turn over)… 1st world problem I know, however my room still never got changed even after making the request!

Stayed in Bristol many times and all I can say is, they know how to pick a comfy bed in this area… always the best nights sleep I’ve ever had anywhere in the world!

self closers on doors overly savage causing constant banging through the night. Ear plugd next tome

The location is in good area

When we arrived to check in we were told our room had been double booked. The girl at the desk was very helpful and apologetic (checkin at aztec hotel and spa across the road). She said she would "upgrade us" to one of their hotel rooms with no extra charge, and gave us free parking and a bogof for breakfast, which was very much appreciated! The service was fantastic. We were given room 126 in the aztec hotel and spa, as the lodge that we booked our room in was full. When we entered the room. It was VERY old and dated and had a very musty smell. The room was large with a desk, bathroom, tv and sofa.the furniture was old, dusty and dated. The bathroom was very old, had rust on the rings that held the shower curtain. Dirty marks on the bath & taps. Mildew on the bath. It was late when we arrived so we just got into bed. (which was comfortable and clean thankfully!) The breakfast in the morning was fantastic, staff were wonderful and attentive. When i looked on the website at pictures of the rooms, they were lovely ! The room we stayed in didnt seem to be pictured. The hotel and spa, food and staff were all so fantastic. But they were heavily let down by the poor quality of room 126!!.( i feel the double room i had originally paid for at the bristol lodge looked so much nicer and cleaner in the pictures i saw on their website). I would actually stay at the aztec hotel and spa again. But would definitely ask for one of the rooms pictured on the website!

Fine and comfortable

Get ripped off for parking have to book in at a different hotel over the road

Very clear , and easy check in.

The check in process was shockingly bad Long queues First key was for a room already occupied Next key would not open replacement room Took 3 attempts to finally get in, in total took approximately 1 hour from arriving at the hotel to finally getting into a room

Stunning room,clean,comfortable & a decent size!! Great car parking,easy access to M4. Would very much recommend!!!!!!!

Originally booked cause the pictures of the hotel show a bath but ended up being no bath there Suggested hotel.com upgrade there pics cause this hotel does not have any rooms with baths but apart from that enjoyed my stay was clean and comfy and reasonably priced Love the fact for an extra small fee u can use the neighbouring hotels spa’s facilities. Highly recommended

This hotel is a smaller hotel building linked to the Aztec main hotel over the road. You check in at the Aztec, this took a while I was probably waiting about 10mins to check in, initially I was told I could not check in early so I had to go and wait in my car. On entry to the Lodge it seemed clean and tidy in the main areas, the room itself was decorated nicely with good tea and coffee, hair dryer, TV etc. the bed was comfortable and shower was definitely the best thing about the hotel, super powerful. The main let down for this hotel is how noisy everything is, I could hear every door close in the vicinity of my room especially the bedroom doors being big and heavy, I could hear a baby crying in a neighbouring room, I could hear the person shower upstairs with the water making lots of noise from my room. I stay in a lot of hotels with work and personal travel, and this was probably the least sound-proofed room I have ever stayed in. It's a real shame because the rest of the hotel was nice and for only around £40 for the night I stayed I hate to complain. But unfortunately due to this I would not stay again.

The Night potter wasn't helpful. Didn't give proper directions to get to the room. We arrived by 8 pm but the room wasn't ready which was okay as the lady receptionist was nice. She advised us the night potter would make up our room. We arrived later and check in with him. He just gave us the keys, didn't tell us where the room was. We proceed to wonder around trying to find our room. So we asked him on the way, he said take a left at the door and it is just there. And that he had told me earlier. I felt it was my mistake and apologised. When i asked my wife she said he did jot twll us where the room was in the first place. I let it go and proceed to the door and took a left as he told me and we reached a first floor and still couldn't find it. So we went back to the reception with our luggage to tell him that we couldn't find the room. He then said you got to go out of the main door , cross the road and go to the building to the left which isn't what he told us the first time too.my 7 year old son felt that the receptionist was a bit rude and wasn't interested in helping. He could have clearly told us that we had to exit the building and get into the road in the first place. This is not what you expect after travelling 7 hours. Nice property but would not recommend due to the service received. The Morning reception/manager was great very helpful as he had to cut 2 new keys as the 1st ones were made just for 1 night though we booked a 2 night stay.

I wouldn’t book again due to location & limited dining

Pros: very quiet Comfy beds Parking free at weekend Nice and warm (electronic radiators) Food in the main Aztec hotel is good quality Sofa bed converted to bed as requested Cons: Kettle deep with limescale so didnt use Only a bath in ensuit Very tired bathroom, needs sealant stripping out and redoing rather than keep being added to as they have done Reception on main hotel not the lodge Black sheep cafe attached has limited breakfast Breakfast across at the main hotel was £19 for an adult

The room was of a good size. Very clean. Very quiet. Free parking a bonus

Nice and affordable, just what I needed

WOW!!!!!! ABSOLUTELY FABULOUS!!!!! Can’t recommend enough. Great room,Lovley bathroom,tea/coffee making facilities,free cookies,milk machine in corridor & a water one too!!! Fridge in room too,gym,swimming pool & spa ,restaurant,bar,meeting rooms,big car park.

The hotel was clean but the experience was horrible. The booking was wrong and the l was told it was made by Expedia and not hotels com. When we got to the room they had given us a cot for a 13 year old to sleep in. It took ages to sort out the beds and we had to make up the sofa bed ourselves. Our food and drink allowance hadn't been added and the receptionist argued with me until l showed my confirmation receipt on my phone. In the morning the waiter told us we couldn't have breakfast as we hadn't paid, it was humiliating standing in the middle of a busy restaurant with an orange juice in my hand and having to go and get proof of payment. The evening receptionist obviously hadn't rectified the information. We found it very upsetting and embarrassing and would not consider staying again.