Overall Ratings & Reviews Staindrop Hotel

Strange, the Hotel told me that my reservations had been cancelled because of a take over of the Hotel group so I booked directly. Hotels,com confirmed the booking but the Hotel did not mention that reservation when I paid against the Hotel Invoice.

Nice hotel but very noisy. People did not respect the quiet hours rule

Lack confirm very bare and empty basic

Nice

The hotel had apparently changed hands since I booked it. The current owners had only opened 2 weeks before our stay and what they could offer was limited. The rooms are spacious and comfortable and there was plenty of hot water. The bar was open and they plan to open the restaurant soon. We ate at a local pub which was only a short walk from the hotel. The staff were very friendly and helpful.Given I had booked the hotel around 4 months ago as it was convenient for a sporting event we were taking part in over Easter weekend, we were relieved that it was open.

Would not recommend, the website states that they have a restaurant but when checking in and enquiring about an evening meal was told they only do breakfast. Breakfast service and quality not good, on the second morning went out for breakfast in a local pub, it was cheaper and much better quality and service. Bed not made and room not cleaned after first night's stay

Staff are always friendly & helpful

Amazing place to stay if u looking for nice quiet place i definitely recommend this one .

The food was diabolical,inedible evening meal sent it back and went hungry,breakfast no better it was cold and my fried eggs were raw! Room was nice and clean,staff very unhelpful

The room was warm, clean and comfortable. I had a great night's sleep. The hotel itself is conveniently located for Barnsley, Rotherham or Sheffield. There's a Lidl and an ASDA nearby if you need anything, and various late night fast food places in Chapeltown. There's a decent amount of free parking. Make sure you enter through the hotel entrance (on your right as you look at the building)..I arrived in the evening and followed another guest into the left hand entrance and we were stood in the empty bar area for a few mins wondering where everyone was!

Still full off non paying customers who never paid into the system tax’s and NIs. This should be disclosed before stay.

Polite staff and really good value.

Disgusted to receive a parking fine despite my car only being there to drop luggage off when checking in and picking up in the morning and as I did put my registration number in the check in form. The room was ok and had been recently renovated but the furniture was old. Stair and hall areas very much in need of renovation. No choice at all for breakfast, full English or full English, nit great.

Clean. Helpful staff.

Zeeshan and his team were fantastic throughout. Service was excellent and they couldn’t do enough to help.

I had an excellent experience during my 3 night stay at this hotel. Zeeshan, in particular, deserves a special mention for being the most wonderful host. He was incredibly professional, courteous and always willing to help with any request – nothing was ever too much trouble for him. Despite the light renovations taking place I did not experience any disturbance at all, which is testament to how well-managed everything was. The hotel’s location is ideal, with plenty of dining options nearby. Additionally, the breakfasts served at the hotel was delightful – a well cooked small feast to start the day. I would definitely recommend this hotel and look forward to staying again in the future.

1 towel between 2 of us, water from sink tap poor, light in bathroom kept going off

Very Disappointed , we stayed for 1 night last Monday 11/04/22 but Room was so cold without Heater which didn't work at all & also no Hot water too. I wouldn't recommend to anyone!

Embarrassing One star is too many, this hotel is a disgrace and the fact it’s marketed as a “Wyndham Trademark collection” is almost hilarious. The 3 rooms I booked were all the same so this clearly isn’t an isolated incident or an oversight. The rooms were filthy, carpets heavily soiled with what looked like blood stains and definitely hadn’t been hoovered in a while, covered in cigarette burns, cobwebs everywhere, damaged furniture, strong smell of vomit, mouldy showroom, damp stains all over the ceiling, broken toilet seat and to top it off the toilet had urine in it on arrival. Simply appalling! Staff when available weren’t approachable or at all welcoming, the check in experience was all a bit vague, to the point where we had to look for our own rooms. No one around at checkout so we simply left. To put it bluntly this place is a shambles and a health hazard, definitely living up to its STAINdrop name