Overall Ratings & Reviews Cosmos Pacifico Hotel

Excelente Hotel, solamente deben mejorar el servicio de internet. Pero en general muy recomendado.

The coordinator Alejandra a very disrespectful, rude and dismissive person with the customer, she does not have adequate information to give to customers. With respect to taxes for Colombian residents abroad has no idea, made us wait 1 hour 30 minutes to make us check in. Check in, the bathroom shower could be cleaned better, as could the bedding. The staff should be more cordial to guests.

The coordinator Alejandra a very disrespectful, rude and dismissive person with the customer, she does not have adequate information to give to customers. With respect to taxes for Colombian residents abroad has no idea, made us wait 1 hour 30 minutes to make us check in. Check in, the bathroom shower could be cleaned better, as could the bedding. The staff should be more cordial to guests.

Excellent service

Very good hotel. Staff was friendly and breakfast very good.

The breakfast is decent.

Good

Stay here everytime i visst Buenaventura, great staff and late check out is really nice.

Great pool area ,comfortable rooms quiet at night.

Convinced

Very nice staff

Good

Had a roach in my original bedroom & then when switched to a different floor had another roach. Apparently due to the port being behind them it has been infestation issue and it has not been resovled.

Hotel very clean, safe and with a outstanding bay and port view in the west side balconies (front). Yes, the rooms have a balcony not very common in other jotels. The staff very helpful and the rooms are clean and comfortable. Breakfast included was yummy and well prepare. Restaurants close by are good, we didn't have the chance to check the restaurant on property o the pool area, otherwise highly recommended.

I used to like staying in this hotel i wont do it anymore everything was horrible

Check in staff was unfriendly and not helpful. The hotel does not have parking and they made no effort to help us find one. Luckily, the men outside of the hotel assisted us. There were no towels in the pool area and Igor the price we paid I think we could’ve had more amenities. We stayed at the Cosmos in 2019 and think the hotel is deteriorating.

Muy amables los del equipo de trabajo buscan soliciones a todo y agradables

Very convenient location And nice view from my room

The manager John is very kind. The facility is very clean. The staff is nice. The free breakfast is amazing. Just watch out for the restaurant because they like to add extra charges and fees to your bill. This happened during my stay in April and march. Overall, I will return when visiting family . It’s definitely the top hotel in the area.

Good location and food only downside is that it’s not a parking in the hotel you have to park on the street