The gal that checked us in was super friendly and very helpful. My only complaints about our stay were the noise - the hotel was busy and lota of doors slamming, people being noisy/loud, etc. Housekeeping was also not stellar. The tile floor was sticky and felt grimy, and there was dust/hair in the bottom of the bath tub. Considering this is one of the few hotels in town that accept pets, it was a nice hotel.