My wife and I stayed three nights at Hotel Sita – unfortunately, our experience was very disappointing. Despite informing the hotel about our late arrival four weeks in advance, the entire property was locked and dark when we arrived. We ended up sitting on the stairs outside from 1 a.m. to 4 a.m., as no other accommodation nearby was open. The next morning, the staff simply said they couldn’t do anything because we had booked through an external platform. Instead of a refund for the missed night, we were offered breakfast and a late checkout – a kind gesture, but not real compensation. The hotel also recommended their own guide, which we initially thought was part of an apology. However, it turned out to be a paid service, which the receptionist clearly knew from the beginning. The room itself was fine – comfortable bed and a beautiful Ganges view – but the balcony door couldn’t be locked, which is unacceptable for travelers with valuables. The bathroom was very basic and far below the standard expected for around USD 100 per night. Nearby hotels with similar views charged only 20–40 USD. Overall, this was the worst value-for-money experience I’ve had in any hotel. On the positive side: friendly reception, good English, and a great night atmosphere overlooking the river. But if you agree to a late check-in, you simply cannot leave guests outside overnight. A real shame – our amazing time in Varanasi was heavily overshadowed by this experience. More rip-off than nice place.

It was a wonderful 2 nights stay there. We had booked three rooms for 6 of us. Hotel is right at the ghat. But this is not for elderly people with walking difficulties. Ideal place to explore ghats. Food is excellent. Hotel staff ensures you have no problem with luggage. We visited during Kumbh and it was little tough. Hotel staff make it easy even though we had 10 suitcases in total ( 4 bigs and 6 small). But you also need to be cooperative. Little bad conditions of the washrooms. Water dripping problem exists. Overall good comfortable stay

Very unclean and unhygienic

Excellent services wiith a smile and 🙂

My trip was absolutely horrible, the place is back dated , it was filthy , the TV did not work, we did not get the room that we payed for , we were told that , that room was occupied. I would not recommend anybody to stay there , I wouldn’t give it half a star.. The bathroom floor was always wet . Photos are very deceiving.,please don’t go by their photos

Great service . Location is best . It’s very close to all the activities. Right on the Ghat , we swam in Ganges and we walked to see Ganga Arati and to the temple .

Hospitality is excellent Guide Mr Rakesh and Cab driver Mr Madan and Mr Pandey and Atul are very supportive, helpful and giving guidance for our plan Excellent time spent

A little tricky to locate and if it wasnt for prior advice that you must get dropped off at main street and find property from there. Telephone calls and messages sent via hotels.com all unanswered. Property helpful to arrange tours but costs and schedule unclear and payment was more than suggested. tip: get it in writing and costs in advance and who exactly gets paid. plus plus plus Location great.

Taxi Could not even drive to hotel and had to drop us at an intersection for a rickshaw to take us to hotel. After several attempts the ricky could not even reach the hotel. Customer service is POOR and Phone calls to the hotels phone were UNANSWERED so we were forced to find another hotel. I was not able to get back a full rebate

We had an excellent stay at the hotel Sita. The staff treated us like family, from helping organize a guide to lead us to the hotel from the Main Street, to helping us schedule an all-day tour of Varanasi starting at six AM the next day with an excellent tour guide. We had arrived late at night and had not booked a tour in advance, but the hotel has a number of trusted guides and we were able to start a tour the next day at 5:30 AM. I can strongly recommend Diamond, who led us to burn famous and special out of the way locations over a two day tour. I was aware that the room and building were historic and was not expecting the same bland experience as in a new western style hotel, what I did get is a perfectly comfortable room with two large clean mattresses, and most amazingly, an unimpeded view of the River Ganges and one of the historic ghats literally at the doorstep of the hotel. The bathroom was clad in marble with a full size tub and sink. The entire room serves as a shower and is very roomy. Additionally, the food at the rooftop cafe was excellent. We enjoyed fresh lime soda, ginger chai, Indian style omelettes and more. We actually never had a need to take meals anywhere else and the rooftop view and outdoor seating were spectacular. The location in proximity to the center of historic Varanasi was excellent for visiting many of the most famous ghats, taking boat rides, shopping and getting lost (on purpose) in the timeless back alleys.

Recommended only for people who want to stay on the ghat as top preference. Every thing else one need to bear it.

Great location, amazing views of the river, a perfect place to stay in Varansi. The hotel is located walking distance away from the main ghats which is quiet convenient, at the same time the ghat on which it is located is quieter to spend time relaxing by the river Ganga. The only challenge is approach, no vehicle is permitted beyond a certain point, I recommend you reach out to hotel in advance to ensure you know how to reach there or organize transport from the hotel

The river view was spectacular. But the place is hard to reach by car which is cumbersome of you have lugage.

The room and hotel were filthy. I didn't even want to take my clothes off whilst in bed.

my room was on the 4th floor, but no problem because they have lift. A room with an awesome view but wifi was very weak almost didn't work during my stay. Location is perfect.

we chose this hotel because of its location on the ghats local area was fascinating hotel staff friendly but hotel condition poor, in no way 2.5 star our ''deluxe'' was awful --- old, in need of repair, rusty metal bathroom door, stained wash basin & toilet No soap nor toilet paper cannot recommend this hotel to anyone, & I don't think Hotels.com should advertise it

The hotel looks a little worn from the outside. Inside there is a bit of concrete, however the room was in really good condition. there is a wonderful panorama view directly to the river Ganges … you are literally on the banks of the Ganges river. Be aware, there is no road to the hotel, so there is a walk of about 500 meters from the closet place a car or auto can drop you.

The hotel’s location is not accessible by taxi/car. The taxi has to stop at 1-2 km away and you will have to walk for 10-20 minutes in some narrow roads before you find the hotel. If you really want to stay in this hotel, I would suggest you contact the hotel to arrange for transport. The towels and bed sheets are not clean.

Very nice stagf A local guide even took me around city It is very good experience

Excellent location but room very small and old. A young guy tries to get you on a boat tour which we did but then overcharged but refused to pay boatman. Avoid Brown Bread bakery as they kick the dogs. If you call them they will meet you at the road and guide you to the hotel.