Overall Ratings & Reviews Holiday Inn Coatzacoalcos by IHG

Hallway did not hsve AC, Front desck hot as hell. No Airport transportation as false advetised on the web site. Gym was small with broken equipment. Room look in need of maintenance, door at the bathroom was broke, and paint was piling on the walls. Never again. Pool dirty. Terrible.

Place is overall ok, the best here is the restaurant and the staff at the restaurant, has a great view and overall food was great, rooms are old but clean, receptionist are too helpful..and they never have enough towels.

Nice staff

Great service

Good place

En buen estado un Poco alejado de la zona comercial

Beautiful, overlooking the ocean.

Need more constrictions around

Loved this property; had a great dinner in the hotel’s restaurant.

Great restaurant and staff. Beautiful views of the ocean. Our only problem was we booked the suite with a balcony because we love to sit outside but, drink coffee and listen to the ocean. When we arrived we were told that the balcony was under maintenance and could not be used. The door to the balcony was caulked shut so it apparently has been “under maintenance” for quite some time! No walking out in the large balcony or hearing the ocean! Very disappointing.

The staff at the hotel and restaurant staff was so awesome! They were so accommodation and made our stay very welcoming. All the housekeepers were very friendly and work very hard.

Todo súper bien.

La habitación limpia pero evidente la falta de mantenimiento. La piscina da lástima de la falta de mantenimiento.

Well, its a OK hotel, my main problem here was the billing; they required a partial payment at the time i booked my room $54 and the rest was gonna be charged at check in ($118). When i arrived the whole $172 was charge to my card, nobody Travelocity or the hotel Staff did anything to really fix it. ON TOP OF THAT i paid extra for Ocean view room and i ended up looking at the restaurants roof. I paid extra for breakfast etc. it was my husband’s first time in my home town and this ruin the experience a LOT. And no refund for what i paid extra to have the view. I have proof they got the request and still they did not change my room when i told them. I think this is one of those hotels where you should only go if you want basic room. They do not honored your request even if you pay the extras.

Well, its a OK hotel, my main problem here was the billing; they required a partial payment at the time i booked my room $54 and the rest was gonna be charged at check in ($118) at arrival the whole $172 was charge to my card, nobody Travelocity or the hotel Staff did anything to really fix it. ON TOP OF THAT i paid extra for Ocean view room and i ended up looking at the restaurants roof. I paid extra for breakfast etc. it was my husband’s first time in my home town and this ruin the experience a LOT. And no refund for what i paid extra to have the view. I have proof they got the request and still they did not change my room when i told them. I think this is one of those hotels where you should only go if you want basic room. They do not honored your request even if you pay the extras.

Amazing view of the Gulf of Mexico from every room in the hotel. Excellent friendly staff. Excellent breakfast both a la carte and buffet. Healthy walk possible in the evening along the Beach area and brightly lit safe conditions. Hotel restaurant is open late which makes it very convenient. Overall an excellent hotel choice.

The tile flooring ruins the very nice hotel. I was a tile setter for 50 years. The owners need to bring in a certified tile expert and repair all the tile, including the pool! It will need to be addressed eventually. Fix that and you will have a first class hotel.

Nice hotel But have many facilities without use

This hotel has the potential to be a fantastic hotel but they don’t keep it to higher standards, loose tiles in the lobby, staff not to welcoming etc… I have to say that rooms are quite nice with a beautiful view!!!

It was great actually very clean and friendly staff