8,6
Very Good
From 2.872 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,6

Meal

8,5

Location

8,9

Service and Facilites

8,7

People often mention about eL Hotel Kartika Wijaya Batu
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Ambiance (53)
Staff Friendliness (51)
Hotel Area (48)
Bedroom (45)
Distance to City Center (43)
Accessibility (43)
Family Friendly (42)
Surroundings (37)
Room Space (36)
Bathroom (36)
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Traveler Reviews eL Hotel Kartika Wijaya Batu

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40
Customer reviews
Tri N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Don't hesitate to stay at this hotel, it is comfortable, peaceful, and has complete facilities for families, especially children.
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Accommodation's Reply
30 Jul 2025
Good morning, Mr./Ms. Tri. Thank you for being with us at el hotel Kartika Wijaya during your visit to Batu Tourism City. We are very happy to have had the opportunity to serve you and your family. Thank you for your suggestions and input. See you again on another occasion to enjoy the facilities and exciting experiences at el hotel Kartika Wijaya Batu. We look forward to your next visit, Mr./Ms. Tri. Warm regards, Management.
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M***t
icon-origin-TRAVELOKA
8,3
/10
Reviewed 3 week(s) ago
The staff are friendly, the rooms aren't 4star quality due to cleanliness, the mini fridge anf the hair dryer is missing from the room.
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Y***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
For a stay with a great view and a very strategic location, it's definitely worth it, especially if you're bringing kids. There's a very clean swimming pool, a playground, and very friendly staff. The staff is super friendly. The breakfast is standard, but the menu is very extensive.
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Accommodation's Reply
30 Jul 2025
Good morning, Sir/Madam. We are delighted to hear that you are satisfied with our service. Thank you for your feedback, which further motivates us to continue serving you well. We sincerely hope you will return to Batu City with us on your next visit. See you again soon. Warm regards, Management.
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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
There is a children's playground, pool, and slide for children.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Good morning, Sir/Madam. We are delighted that you enjoyed our pool and playground facilities. Thank you for your feedback, which further motivates us to continue serving you well. We sincerely hope you will return to Batu City. See you again soon. Warmest regards, Management.
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S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,0
/10
Reviewed 4 week(s) ago
The room area is a bit less clean.
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Accommodation's Reply
30 Jul 2025
Good morning, Sir/Madam. Thank you for staying at el hotel Kartika Wijaya Batu. Furthermore, on behalf of the management, we would like to apologize for the inconvenience with the cleanliness of the room. This will be our concern for future improvements. Thank you for your suggestions and input. We hope to be able to serve you again when you stay at el hotel Kartika Wijaya Batu with your family and colleagues. Warm regards, Management
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R***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
It was really enjoyable staying here, the environment was clean and beautiful, the morning was very refreshing, the green view was good, the service was friendly, and I was satisfied. God willing, if I go to Batu, I will definitely stay here😇
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+4
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Accommodation's Reply
30 Jul 2025
Good morning, Sir/Madam. Thank you for being with us at el hotel Kartika Wijaya during your visit to Batu Tourism City. We are very happy to have had the opportunity to serve you and your relatives. Thank you for your suggestions and input for us. See you again on another occasion to enjoy the facilities and exciting experiences at el hotel Kartika Wijaya Batu. We look forward to your next visit. Warm regards, Management.
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r***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
never failed.. nice comfy hotel
1 people find it helpful
Accommodation's Reply
30 Jul 2025
Good morning, Sir/Madam. Thank you for being with us at el hotel Kartika Wijaya during your visit to Batu Tourism City. We are very happy to have had the opportunity to serve you and your relatives. Thank you for your suggestions and input for us. See you again on another occasion to enjoy the facilities and exciting experiences at el hotel Kartika Wijaya Batu. We look forward to your next visit. Warm regards, Management.
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W***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
There is a tennis court, jogging track, quite complete breakfast, but the fruit is only papaya and watermelon minus: small shower water and no hot water in the sink
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3 people find it helpful
Accommodation's Reply
30 Jul 2025
Good morning, Sir/Madam. Thank you for staying at el hotel Kartika Wijaya Batu. Furthermore, on behalf of the management, we would like to apologize for the inconvenience regarding the variety of fruit at breakfast, the small shower water, and the lack of hot water in the sink. This will be our concern for future improvements. Thank you for your suggestions and input for us, Sir/Madam. We hope to be able to serve you again when you stay at el hotel Kartika Wijaya Batu with your family and colleagues. Warm regards, Management
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S***o
icon-origin-TRAVELOKA
8,7
/10
Reviewed 9 week(s) ago
Everything [is] ] fine except that the room cleanliness needs improvement, especially at the cottage type.
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Accommodation's Reply
13 Jun 2025
Good Morning Mr/Ms Thank you for taking the time to share your feedback and for staying at eL Hotel Kartika Wijaya Batu. We sincerely apologize for the inconvenience caused by the cleanliness issue, especially in the cottage area. Your comments have been forwarded to our Housekeeping team for immediate follow-up and improvement. Please rest assured that we are taking corrective actions to ensure this does not happen again. Your comfort and satisfaction are our top priorities. We hope to welcome you back soon with a better experience. Warm regards, Managemen
W***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 9 week(s) ago
Complete facilities, beautiful and cool garden, friendly and very helpful hotel staff
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Accommodation's Reply
03 Jun 2025
Good morning Sir/Madam. We are very happy if you are satisfied with our service. Thank you for being willing to give an assessment and this makes us even more enthusiastic to serve you well. We greatly hope that you will return with us on your next visit to Kota Wisata Batu. See you again. Warm Regards, Management
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I***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Nice hotel with a view; Beautiful garden and mini-park for kids playing.
1 people find it helpful
Accommodation's Reply
03 Jun 2025
Good Morning Sir/Madam. Thank you for being with us at él hotel Kartika Wijaya during your visit to Batu Tourism City, we are very happy to have the opportunity to serve you and your relatives. Thank you for your suggestions and input for us. See you on another occasion to enjoy the facilities and interesting experiences at él hotel Kartika Wijaya Batu. We look forward to your next arrival. Warm Regards, Management.
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A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
I really enjoyed my staycation here, the environment is beautiful, the food is also delicious
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2 people find it helpful
Accommodation's Reply
03 Jun 2025
Good morning Sir/Madam. We are very happy if you are satisfied with our service. Thank you for being willing to give an assessment and this makes us even more enthusiastic to serve you well. We greatly hope that you will return with us on your next visit to Kota Wisata Batu. See you again. Warm Regards, Management
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 10 week(s) ago
fun and very beautiful, perfect for a holiday
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Accommodation's Reply
03 Jun 2025
Good Morning Sir/Madam. Thank you for being with us at él hotel Kartika Wijaya during your visit to Batu Tourism City, we are very happy to have the opportunity to serve you and your relatives. Thank you for your suggestions and input for us. See you on another occasion to enjoy the facilities and interesting experiences at él hotel Kartika Wijaya Batu. We look forward to your next arrival. Warm Regards, Management.
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I***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
Overall everything is okay but there is 1 important thing that needs attention. I arrived at the hotel when the weather was rainy so I rushed into the room which was being cleaned at that time. We were invited to sit in the waiting room which had a sofa and a collection of books. This hotel offers a unique experience by providing books, even in the lobby there is a library too. An important thing that needs attention is that the water was turned off when I was in the bathroom in the morning, I think this was a bit fatal even though it was finally followed up after calling the receptionist (of course I had to wait a while until the water flowed smoothly again). The food is quite varied and the staff is friendly. We who at that time drove leisurely to the hotel using a motorbike were still greeted as guests who stayed at the hotel using a car. Other facilities are also interesting such as tennis/basketball courts, lawns, swimming pools, electric bike rentals. The garden is very well maintained and beautiful.
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1 people find it helpful
Accommodation's Reply
28 May 2025
Good morning Sir/Madam. Thank you for choosing el hotel Kartika Wijaya Batu as a place to stay during your vacation to Batu City. Thank you also for giving us suggestions and input, furthermore regarding the water problem that was turned off in the morning, we apologize if it has reduced your comfort. This input will be our concern so that it will not happen again in the future, hopefully we will still have the opportunity to serve you and your relatives staying at el hotel Kartika Wijaya Batu and can further explore other facilities that we provide for our guests. Warm regards, Management.
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Andry Y.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
After a long time not being at El Hotel again, I stayed again and El Hotel is indeed the best choice for a vacation.
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Accommodation's Reply
15 May 2025
Good Morning Mr. Andry. Thank you for staying again at el hotel Kartika Wijaya Batu and taking the time to give your best review. We are very pleased to know that Mr. Andry feels that el hotel Kartika Wijaya Batu is the best choice for a vacation. Your satisfaction is our motivation to continue providing the best service. We look forward to your next visit for an equally pleasant stay experience. Warm regards, Management.
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T***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Very satisfying. Buy souvenirs just across the hotel. There are apples, strudel and others. Packing is also available.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Good morning, Sir/Madam. Thank you for being with us at el hotel Kartika Wijaya during your visit to Batu Tourism City. We are very happy to have had the opportunity to serve you and your relatives. Thank you for your suggestions and input for us. See you again on another occasion to enjoy the facilities and exciting experiences at el hotel Kartika Wijaya Batu. We look forward to your next visit. Warm regards, Management.
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Deby H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 14 week(s) ago
Cool. Can be repeated here again.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Good morning, Ms. Deby. We are very happy that you are satisfied with our service. Thank you for your feedback, which makes us even more enthusiastic about serving you well. We sincerely hope that you will return to Batu City with us on your next visit. See you again soon. Warm regards, Management
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L***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Very comfortable place, great. Will come here again if I have time.
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1 people find it helpful
Accommodation's Reply
21 Apr 2025
Good morning, Sir/Madam. We are very happy if you are satisfied with our comfortable place and make you and your family feel at home while on vacation. Thank you for being willing to give an assessment and this makes us even more enthusiastic to serve you well. We greatly hope that you will return with us on your next visit to Batu Tourism City. See you again.
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Mahardhika P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
The hotel is comfortable and the view is very nice, the children's play facilities are quite complete, so the children are very happy to play with the existing game facilities. The tourist attractions of this hotel are also very close so that it can save travel time from tourist attraction 1 and other tourist attractions, the food is also quite varied.
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1 people find it helpful
M***k
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
Friendly staff, clean, nice, comfortable, highly recommended, will be a regular hotel if I visit again
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Accommodation's Reply
21 Apr 2025
Good morning Sir/Madam. We are very happy if Sir/Madam is satisfied with our service, Thank you for being willing to give an assessment and this makes us even more enthusiastic to serve you well. We greatly hope that Sir/Madam will return with us on your next visit to Batu Tourism City. See you again.
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Number of reviews per page
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