Another thing to point out was the tennis court. They said it was fully booked, but when we looked from our rooms, the court was not in use.

We requested our rooms to be decorated because we were celebrating our son's birthday, but by the time we checked in, they did not decorate it and told us to wait for 20 minutes. When we were allowed to check in, the decoration was just done to tick the box, meaning the effort was not really there... quite disappointed on this. On top of that, the food during the evening buffet was sadly circulated by green flies. I think the food was fresh, but I think having flies flying around the buffet food is not really pleasing. The outside balcony of the room was also very thick with dust. I'm not sure if that was the remains of the volcanic ash, but it definitely needed some cleaning, especially on the towel stand. Something to work on.

Clean, lots of children's toys.. Cool, very comfortable.

Maybe you could add a faucet to the shower in the bathroom to make it even more awesome 😬

The hotel staff is nice and friendly, the environment is clean, the rooms are comfortable, the food in the restaurant is delicious and the restaurant staff is also nice and friendly.

Nice, friendly staff, clean rooms and strategic location, also child friendly.

The hotel is really great. The facilities are super complete. The food is delicious. It's really suitable for children.

Good hotel, next trip stay again.

The hotel itself wasn't bad. However, the service and cleanliness needed improvement. It was raining when we checked in, but the children's facilities hadn't been dried the next day. Furthermore, when I was checking out, I was carrying my child, and they probably thought I was the babysitter, so they didn't help me get into the car. The door was opened for my child's nurse, who wasn't holding the child. Let's say it was a nurse holding the child, is it standard practice for someone holding the child to not be helped? The hotel's branding is child-friendly.

The hotel and restaurant staff were very friendly. Thanks to Mr. Irwan 😊

I have a few complaints about the restaurant and hotel service. Your service is lacking and a bit slow. For example: I ordered food and drinks. I ordered 2 teas and mineral water, but only 1 tea arrived, and the rest had to be requested several times. Similarly, I ordered 1 cup of white rice and had to be requested several times. I ordered mineral water over the phone, but it wasn't delivered. After about half an hour, I finally called back, and they said the reason it hadn't been delivered was because I didn't mention my room number. I had clearly explained that from the start. During breakfast, I asked for a baby chair, but the staff said they didn't have any because they were full. But my husband looked for one himself and got one. But overall, this hotel is very good and has many facilities for children ❤️

Fun... but less chilly than Puncak. Just a suggestion, have kids' activities every weekend like other hotels to keep the crowds busy. Also, add locks to the bathroom doors.

Great. Cozy. Friendly staff. Clean room. Recommended place.

Everything is fine, it's a shame there are no hotel events for the kids.

The hotel staff is very friendly, the place is also very clean.

Hopefully others can try it too.

The service is very friendly and the view is great

Have a great time with the family in the hotel. Thank you for everything.

The hotel is comfortable.. the kids love staying here.. it's very kids friendly, there are lots of games, there's a swimming pool for kids.

It was quite a pleasant stay. The room had direct access to the swimming pool, there was a mini zoo, and the air was very cool.