In the matter of the room, ok. But a little older than in this picture But at the time of check in, the receptionist who was a woman at the night check-in Not speak well When I got the first room, I went to open the air conditioner, concluded that the air conditioner was very loud, so I went back and asked to change the room. The staff allowed the room to be changed but the expression was not satisfied. And still complaining Why did the customer before using the room not notify? Causing him to not know that the air conditioner is loud When we asked to change the room, he lost his room. Today, 2 rooms have been lost (the staff complained) which really took place. The hotel should know that the condition of the room, electrical equipment that is provided for customer service is good or not Not to say that the previous customers did not inform the customers, which is not the duty of the customers to tell, because some customers might be afraid. Represents irresponsibility Customers come to pay for their stay, expecting to be able to rest comfortably according to the price they pay. But come to see the words of the staff like this. Thought that he would not stay again From the matter that happened, I would like the hotel to help train employees to have more service minds. And adjust the negative attitude Because only this can make the customer may be damaged because the customer does not come to stay again. Causing the hotel to lose opportunity