Overall Ratings & Reviews The Haven Khao Lak

Breakfast is not wow and not delicious.

Good service, beautiful accommodation, a lot of photography angles

All good service The staff spoke because everyone was very impressed and loved the accommodation atmosphere.

This trip is worth the price, the atmosphere is a million, come with friends, delicious breakfast, excellent service.

Very good, lovely staff, smiling, clean hotel, good atmosphere, delicious food

I like it, beautiful, good atmosphere, the pool is very long. But the hotel is quite deep

The staff speak good. Service is good, regret the rain but the overall atmosphere is pretty good.

4102 pool rooms, good rooms, good staff. If the staff matters, we prefer more than Devasom. I don't know what to do.

The staff and the resort environment were great if we didn't face the water issue in our rooms and no immediate actions for customer comfort was taken by the hotel. 1. We got a room in pretty far area from the center. The first thing we experienced was the facet of the sink in our toilet was broken. The water was running continuously so we contacted hotel staff. They came in and out to check our room, kept our room door open while we still inside for about half an hour without communication of the issue and how to fix it. We were bothered by the fact that we should have the time for ourselves and that no offer for us to move to a new room. 2. In the evening while taking a shower, the cold water stoped working, only the hot water ran. My friend and I (in 2 rooms) were in the middle of washing ourselves from soap. We contacted the reception but no immediate actions were taken. We waited for about 20 mins and asked the hotel if we could go somewhere to finish our shower while they were fixing the issue. They finally came to their sense and staff took us to nearby building. 3. In the morning, one of our friend faced the same issue again as in earlier evening. Receptionist informed us the engineer would come fix. But again, no action for customer immediate comfort was offered in a single call. However, we were offered free drinks in the evening after we faced the issue first time, I think what the resort should have taken into consideration is how to offer immediate help/support to customers first thing first. At the least, ask customer to explain what state they were in. If you knew they were in the middle of the shower, did you really want them to wait for the issue to be fixed before they could continue? No, right? Train your receptionist to ask and listen carefully for the complaints. Apart from this fact, our experience at the resort is wonderful. The overall environment is peaceful and quiet we could enjoy ourselves very much.

The room is very clean. The swimming pool is beautiful, large, next to the sea, morning and evening. Good atmosphere. Breakfast is a little less. The hotel entrance is far If there is no car to come by themselves, it is inconvenient.

Good atmosphere, spacious room, good staff.

Impressed from the welcome drink. Everything is pretty good. Both the hotel atmosphere, the room, the large swimming pool Private beach, breakfast. All staff take very good care. Walked through, greeted, smiled forever Even the aunt maid still raises his hands We lifted our hands back and forth. Experience the warm Thai service. The only entrance to the road before the road is broken.

The service staff is very good. The hotel is beautiful but lacks a toothbrush.

The pool is very luxurious. Food is not expensive.

Service staff are not good. Some good service, beautiful hotel, beautiful view, beautiful room, good price, best like pool

The room is ok, clean, spacious, full facilities, soft bed, sleep well, only the air is not cold.

Nice hotel friendly staff large room.

Very hospitable receptionist, good service, very comfortable rooms, new, clean, with a very big salt water swimming pool. But if wanting to lounge on the beach, also have beach mats and towels in the room In the morning there is a free yoga class by the beach. But must register first Is the perfect place to relax

Very nice and natural place, beautiful swimming pool, very kind staff, very good breakfast.

The pool is a great place to relax.