Staff was excellent from start to finish and very helpful. Room very clean, had a very nice stay.

Nothing worked except the team who did their best . The room had no heating and no phone . The public area ( all day dining, bar and reception ) had no WiFi so even getting and tracking an uber was a mission . I was given a different room that was in desperate need of maintenance. Very sad as the building is lovely and the location great . I was told all the phones were removed from the rooms as part of ongoing renovation . Pretty sure this violates health and safety. Would like a refund

Nice room and location

Heating was not working. Phone was bot working to inform reception heater was broken. Hairdryer was broken. Fridge was broken. Informed reception and told we could have half money back if informed Hotel. Com.

We had issues with the room we were allocated; the heating, lights and safe were all defective…the staff were excellent in giving us a different room and moving us in while we were out.

Great room and great staff. Plus very close to everything. I couldn’t have asked for anything better.

Great stay, very nice hotel in a great location. Unfortunately we did have a couple of false fire alarms that woke us up but appreciate this is beyond the staffs control and they have to ensure safety. The hotel does show some wear and tear in places but overall a great stay and would stay again

The room was very neglected, tiles near the sink in bathroom were no longer fixed down. The water had already been drank from the bottles provided and the room itself was dirty.

My wife and I have stayed in this hotel numerous times. The hotel is lovely. Rooms are very clean and the beds are so comfortable. The staff are very polite and helpful. The hotel is located central to all parts of the city. We can't wait to revisit in the near future. We

The hotel is in a great location, this along with a comfortable room and attentive staff made my stay enjoyable

Check in was delayed 20 minutes due to the system being down. The room was clean, quiet and comfortable.

Always a great stay here!

Location is ideal for being close to town parking is non existant the deal they have with the NCP car park was next to useless and tget failed to mention the club right next to it and blaring music out till 2am

Staff and amenities excellent. Near town centre and nightlife .

Lovely all building with many original features and well designed modern touches. The single beds were 3'6 wide, nice touch

Comfy bed, felt it was lacking a little tlc.

Lovely Staff, Fantastic building, a great breakfast where you can see your food being freshly prepared. One small nag... thought the room was a little cold... even after turning up the heat. Staff were helpful, friendly and professional. Great location

Lovely Hotel, great location. Staff top class. Room excellent

The staff were very helpful, the room was a good size but with some cosmetic TLC required. Breakfast was lovely, something to suit everyone but definitely more choice and better presentation on our second morning 31/12. Discounted car parking could be better explained before arrival.

The rooms are not really very sound proof. Other guests were very loud, shouting and screaming and it woke me up on a few occasions - I appreciate this isn’t the hotels fault, although the rooms let in a lot more noise than I would have expected. The breakfast wasn’t great, hash browns tastes like they’d been cooked the previous night and just left in a heated pan. It didn’t taste fresh sadly. The hotel itself is lovely, very picturesque but I likely wouldn’t rebook sadly.