The location is good, but the hotel looks old. There was a mixup with our room; we got in and we saw it was occupied! Finally we got one on the 1st floor but towards the garden, not the pool. The room only has one chair, consider adding another one and maybe a coffee table. The rest room and shower area is reduced. You have to ask and get your coffee bags if you want some. No breakfast included. The cleaning staff super kind, specially Ana. mornings were noisy with Kids in the hallway, staff should be more aware.

Old hotel , front desk they don’t know what means GUEST SERVICE

Staff were very helpful and polite. I had to check in fast and leave for a meeting and they were excellent in assisting me.

LA ATENCION DE SU PERSONAL '

The front desk service was very poor!!! The restaurant service was EXCELLENT!!! The staff from house cleaning was EXCELLENT!!!

Staff not friendly

Location

Nice

I don't even have the worlds to express myself on the horrible experience with this hotel will never stay there again.

I didn’t get a chance to breakfast in the hotel, a/c not working properly call for technician and later change room even change room the a/c not lower temperature until 70 Celsius. Only 75. I left the property a day early go a better hotel.

Very clean. And nice staff

Staff is always great

The first room the reception gave me was neglected, she should have made sure that it was clean. But the hotel restaurant workers were very polite.

I only gave it 4 stars as there are many good things about this property but with that comes many bad things. 1st the good; - Pool always perfect swimming temperature and I always had it to myself everyday I swam. - Staff were absolutely amazing and always accommodating and willing to help as much as they could. Spoke dual language at reception made check-in and check-out flawless. - Security for the property was good and always greeted each person/vehicle with respect while maintaining safety of property. Now the bad, you’ll notice a theme; - Air conditioning in room wasn’t cool enough and tried adjusting but to no avail it did not work. - Hot water in shower took nearly a week to finally happen. When it did it was extremely sufficient but still shouldn’t have taken as long even after asking for it to be tended too. - Not much lighting in the room, but that isn’t overly bad sometimes. Although had to open the curtains to the room just to get more light in the room. - Not allowing visitors into the rooms (this I understand for safety and security). Same time I have friends who live in this city and only see while I’m here on vacation. - Located on a hill, so if older it’s harder on the legs to walk up a path and not have any stairs with railings. Overall it’s a nice property and the location is close to everything. I would recommend this to people and myself I would stay here again.

Excellent

Cada año vengo con mi familia y nos encanta el trato y la ubicación. Altamente lo recomiendo.

The AC unit was not blowing cold air. Breakfast was good, and the pool time was wonderful.

No frig , microwave, alarm clock and wash cloths. Got ran out of pool area for drinking a beer that wasn’t purchased at restaurant. Front desk, restaurant waiters and cashier were excellent. Also there airport shuttle driver was excellent.

Great

No me dan respuesta para la entrega de mi factura