Overall Ratings & Reviews Grand Hôtel et Centre Thermal

Sadly the room was not as described. We had booked a double room for our honeymoon stay, with much anticipation for the hotel, we even included a message to make sure our room was suitable for such an occasion. We weren't expecting anything extra but we weren't provided with a double room like we booked. We were instead given a twin room with beds pushed together, and there were quite a few bugs in the room including some cockroaches. It was just a bit disappointing, especially for the price paid, and the fact that the spa is under renovation so we were mostly paying for the quality of the room which was below average. No compensation was provided for this despite asking if we could have the room we booked instead, none were available only twin rooms. I would like to say that the reception and bar staff were lovely and very helpful, and the cleaning staff attentive.

This property is under renovation and very early in the morning they were running heavy equipment directly outside our second floor window and renovating the room directly above us using hammers and heavy equipment. I sent an email to the management to suggest that they not rent this room until the renovations were complete in the room above but never got a reply.

Very nice hotel. Room was spacious and very clean. Restaurant for evening meals was faultless. Breakfast included both hot and cold. Something for everyone. There is some wear and tear here and there noticeably in the corridors between the rooms but this is a minor issue. I will definitely be staying here again on my next visit to the area.

The pools are wonderful and the service was great! The staff was very responsive when we needed something

It promises more than it delivers. Poor bed linen and pillows and curtains which don’t cover the windows make for a poor night sleep

The property was significantly disturbed by renovations. The hotel not neither gave an upgrade or any additional benefits. Will likely not book this hotel through Expedia in the future as it misrepresents VIP status.

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We wanted a therme hotel where you can swim thru from inside to outside due to construction at hotel it was not possible. We only used it twice the entire week we stayed there. Would not recommend hotel while under construction.

The room doesn't have a air-conditioning, for pool access you have to pay extra 20 chf

No air conditioning. Very hot that day. You can only get WiFi by sending them your phone number and getting a passcode, but we're from the U.S. and couldn't use our phones there. The staff, especially Melena, was very nice and tried to help. She found a restaurant that brought us food since the restaurant on grounds was closed at the time of our check in. Staff is great, hotel not so much. I think it would have been better if we were actually there to experience their spa, but we were looking for a hot meal, a comfortable place to sleep and to get on our computers before bed, so we didn't have a good stay.

There nothing grand about the Grand Hotel. Maybe years ago, but now it is far from what an average tourist expects. First, there is NO AC!!! It may be fine in April and May, but we could not sleep at all because of the July heat. If you open the window, the mosquitoes rush in. There is a fan, but the noise it creates solidifies a sleepless night. The bathroom amenities are very cheap. There is 2in 1 shampoo/body wash. No conditioner. We almost used up the miniature body lotion, but we did not get another one next day. There are only 2 super soft pillows, so we had to put clothes under to make it better. There were 2 coffee capsules, 2 packs of sugar and 2 sticks. So, if we like to have the coffee with 2 packs each, it will not happen. Then, the cherry on top was that there were 2 tea bags, but there is way to boil water. The front desk advised to go to the bar and get hot water from there. I was not going to do it, as I was ready to go to bed. Not sure why they even gave the tea bags. In other words, all seems so cheap and rationed. And yes, I left a tip for the cleaning staff. The furniture is worn out. The only 2 positive things are the front desk staff and the close proximity to the thermal baths, which by the way are not exclusive to the hotel. The pools are excellent! Next time, I would stay elsewhere and just pay my fee for the baths. The leaders must not rely on the sentiments about LaBelle Epoque. They must make changes to fit the needs of the present day tourist.

The hotel seems to be having a little refurbishment which is without doubt needed, the rooms are basic and tired. We did not use the thermal spar which was in use but a major development is going on to improve it. In a year or two I’m sure the hotel will be much better but for now I would not book again.

The thermal pools are really fun. They were doing construction on a new area. Noisy, but it didn't affect using the pools that were open. The staff was nice, hotel was clean, but has been a while since last renovation.

We always love staying there. The staff is very helpful, and the breakfast is delicious.

Unfriendly staff - do not offer to help when struggling - limited and poor breakfast - no air conditioning - room too hot.

Nice setting with the Thermal baths. Unfortunately, use of the sauna and jacuzzi costs extra for Expedia clients, even if these appear on the amenity list with no mention of the additional charge

Rooms are old, the bed was not comfortable and the walls are thin so you hear a lot of noises. The baths are the only reason I would stay there, but even so, I do not think I will return on my next visit to the area.

This is a 1 star hotel in terms of service, not the 4 stars it claims to be. Staff in restaurant is rude beyond anything I have experienced in many years. We were denied entry to the restaurant for dinner. We waited for an hour to get a drink on the patio outside. We got screamed at breakfast because we asked for silverware. Additionally they tried to charge us twice for the same room, once at arrival and once at departure. Also All thermal pools were closed. Hotel smells of chlorine. I stayed in hundreds of hotels around the world in the past decade, and would not recommend this one.

Very comfy bed and spacious room. A lot of traffic noise if the windows or balcony door was open. Shower over the bath and had to be hand held

My family and I are really enjoy staying in this hotel especially the thermal pool very relaxing, although the day we arrive and the next day which is the raining day, it doesn’t stop us to enjoy the facilities. One day stay is not enough, next time I will stay here at least two days. Breakfast is great. Very nice and professional staff.