The breakfast buffet has many options and the karaoke room is very clean.

Big hotel.. convenient for walking near the river. Must choose new building the newly renovated one

I came to Gero on a recommendation from a close friend. I somehow missed it when I had done a previous Takayama trip and I am glad I came back. The town is very small and the hotel is easily walkable from the station, some people say 15 mins but it was more like 8-10 mins and that was while stopping to take pictures of the Hida river. Great location for the hotel, close to everything. The Onsen in this hotel alternate between male and female daily so you will have a chance to experience both outdoor and both indoor ones as well as the carbonated one in just one overnight stay. I booked online through hotels.com and didn't select the breakfast for an additional 10,000 yen. I assumed I could add it there in cash which was a mistake. When I arrived they told me that to add breakfast it was 27,000 yen, almost triple the price. When I showed them the offer and explained the situation they offered me it for 22,000 yen. I declined because that is still over double the price I could have had it. This was very disappointing but I understand that online has different offers than the hotel. It was my mistake and I regret not ordering at time of purchase, don't make that same mistake. Hotel is very old, it is still nice but I imagine it was amazing when new. The elevators are so confusing, you will need to take several and transfer between them on different floors to get anywhere unless you stay on the mail floor I guess. You will figure it out but the first time is confusing.

The property is slightly dated & the style of the rooms in the main block were old. However its public bath/ hotspring (i.e. onsen) were newly decorated & very roomy / well-lighted. It would be perfect if the rooms are facing the river which is the major HIGHLIGHT of the Gero township. The breakfast was excellent & recommend fellow travellers to also book dinner with the hotel as there is basically not many restaurants nearby in a hotspring township like this.

The check-in staff was impolite and indifferent. Also, the room we stayed in was outdated and dirty. The only plus is the beautiful onsen (public bath).

We were put in the old wing which was inconvenient to get to and run down. Room was large and comfortable but they didn’t fix the mattress daily. There was drinking water on the first day and then I had to go get myself on other days. Had Kaiseki on the first night, not as good as others I’ve tried. Staff were polite and helpful. Overall a good stay.

稍為高少少地方，係一個好多年的歷史建築物，本館係舊和室，新館係洋室。百年既住宿，房間好新，好乾淨，服務人員親切。而且係一個好的溫泉體驗。

Room conditions is very good. Hot bath is a good one. Breakfast is also delicious

The hotel provided shuttle bus to the Gero Station, which I thought was very convenient!! I stayed in the new building that rooms are western style. My room was very big, new, and came with balcony, facing the river. I really liked the pillow and comforter, also bath room.

Simple check in, even if Google takes you to the wrong side of the building. Staff had enough English to help and the room was clean and recenty refurbished.

The hotel was good but the room is very very small.

Indoor onsen is good while outdoor bath is below my expectation

Large comfortable lobby and restaurant, very good staff manner, good location next to onsan street, delicious dinner and buffet breakfast but no room wifi.

Overall is good. However it will be better if it also has wifi in room and have the shuttle bus service in the afternoon to the train station.

Nice hot spring but a bit crowded during peak season

I upgraded my room because the actual room I booked condition not really satisfied, after upgrade my room, i really enjoy the room design and tatami, it's a balcony to have a river view and also a place to make tea also to see the river view. The onsen indoor and outdoor is big enough and relaxing. The shop near lobby also sell a lots of souvenir. The hotel will arrange the tatami at 7pm.

Overall is good. Like the onsen.

We chose this hotel because Takayama was full (float festival) and only one hour away by rail. The hotel was big and mainly used by Japanese clients. Our bathroom only had a toilet and basin so we were forced to use the onsen. This is highly recommended. Our room was fine otherwise and just across the river from the rail station. Recommended.

Stayed one night. Our room had no shower.

Gero is a slightly faded hot springs resort town, and the Ogawaya is a slightly faded, but still charming and attentive, large ryokan-style hotel. Tatami-mat rooms are good-sized and clean, futons comfortable, and bathing facilities (indoor and outdoor) decently maintained. Buffet breakfasts are outstanding.