A***I

10,0

/10

Reviewed 4 day(s) ago

Great, recommended, close to the city center

See original

1 people find it helpful

Accommodation's Reply

26 Jul 2025

Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager

See original

A***i

9,7

/10

Reviewed 5 day(s) ago

Gives a new experience for breakfast at this hotel.

See original

Find this review helpful?

Accommodation's Reply

26 Jul 2025

Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager

See original

FR

FELIM R. M. M.

Leisure

5,7

/10

Reviewed 1 week(s) ago

room 0709, non-smoking room smelt like smoke & vape. tried to rest for 20 minutes, but left coughing. bed dirty. carpet stained all over with either blood or wine, not sure. room 0715, changed room, same floor, same view of rusting abandoned buildings. same smell & dirt, another destroyed carpet. booked another hotel down the road, but came back for breakfast, really bad selection of plain food. checked out & will never return. staff were friendly, but couldn't do anything.

Find this review helpful?

Accommodation's Reply

25 Jul 2025

Dear Mr Felim We value your feedback to bringing this to our attention which are most useful for our continuous improvement and apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer and hope you choose to stay with us again, so we can show you our true level of service. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager

K***n

Staycation

10,0

/10

Reviewed 2 week(s) ago

This hotel is good for travelers who need access to the City Center of Surabaya. The staff is really friendly and they made sure your bookings come with the best result they can provide. Another thing is that the food is really tasty and delicious.

Find this review helpful?

Accommodation's Reply

17 Jul 2025

Dear Beloved Guest We are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager

I Dewa m. S. F.

Business

8,7

/10

Reviewed 3 week(s) ago

Strategic location. Good meeting point, good price.

Find this review helpful?

Accommodation's Reply

12 Jul 2025

Dear Mr I Dewa M We are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager

U***s

Leisure

10,0

/10

Reviewed 3 week(s) ago

A warm and pleasant experience, Holiday Inn is the best choice.

See original

Find this review helpful?

Accommodation's Reply

15 Jul 2025

Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager

See original

F***h

Staycation

9,7

/10

Reviewed 3 week(s) ago

The hotel staff is friendly and the service is very good.

See original

1 people find it helpful

Accommodation's Reply

08 Jul 2025

Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

M***n

10,0

/10

Reviewed 5 week(s) ago

Clean, comfortable and the staff is friendly.

See original

1 people find it helpful

Accommodation's Reply

01 Jul 2025

Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

S***n

Leisure

5,3

/10

Reviewed 5 week(s) ago

Entering the first room, it smelled really bad of cigarettes. When we moved to the second room, the room didn't smell, but all the bed covers and sheets smelled of cigarettes.

See original

Find this review helpful?

Accommodation's Reply

01 Jul 2025

Dear Valued Guest. Thank you for bringing this to our attention as it is very important for our continuous improvement going forward. We apologize for the inconvenience you experienced while staying at the hotel. We would like to learn more about which aspects did not meet expectations in order to have the opportunity to improve the service we offer and hope that you will choose to stay with us again, thus demonstrating our true level of service. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

d***t

9,1

/10

Reviewed 6 week(s) ago

nice, comfortable, smoking room but no cigarette smell. only there are small insects that come out from the wind..

See original

Find this review helpful?

Accommodation's Reply

21 Jun 2025

Dear Valued Guest. Thank you for bringing this to our attention as it is very important for our continuous improvement going forward. We apologize for the inconvenience you experienced while staying at the hotel. We would like to learn more about which aspects did not meet expectations in order to have the opportunity to improve the service we offer and hope that you will choose to stay with us again, thus demonstrating our true level of service. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

Dewi N. S.

Business

10,0

/10

Reviewed 6 week(s) ago

Good, clean, comfortable, good recommendation

See original

Find this review helpful?

Accommodation's Reply

21 Jun 2025

Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

Guest

10,0

/10

Reviewed 8 week(s) ago

The room is spacious and clean, the service is friendly, there are lots of places to eat around... the food at the hotel is also delicious

See original

Find this review helpful?

Accommodation's Reply

07 Jun 2025

Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

A***s

10,0

/10

Reviewed 8 week(s) ago

The hotel is nice, very comfortable to stay

See original

1 people find it helpful

Accommodation's Reply

03 Jun 2025

Dear Beloved Guest We are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager

g***e

Leisure

9,1

/10

Reviewed 10 week(s) ago

Overall a good stay but the bedsheets were quite dusty, and the towels were also damp, but the staff were very nice and helpful. Still a very pleasant stay.

Find this review helpful?

Accommodation's Reply

24 May 2025

Dear Beloved Guest We value your feedback to bringing this to our attention which are most useful for our continuous improvement and apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer and hope you choose to stay with us again, so we can show you our true level of service. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager

P***n

Business

8,5

/10

Reviewed 10 week(s) ago

Quite comfortable, the shower needs to be fixed. The hotel location is near the culinary center.

See original

Find this review helpful?

Accommodation's Reply

24 May 2025

Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

Y***u

Business

8,5

/10

Reviewed 11 week(s) ago

The staff was very friendly and accommodating.

Find this review helpful?

Accommodation's Reply

15 May 2025

Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

M***d

Transit

8,2

/10

Reviewed 11 week(s) ago

hotel staff is friendly and very helpful

See original

Find this review helpful?

Accommodation's Reply

15 May 2025

Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

R***h

Staycation

8,5

/10

Reviewed 14 week(s) ago

Quite comfortable and strategic location in the middle of the city.

See original

Find this review helpful?

Accommodation's Reply

21 Apr 2025

Dear Valued Guest. Thank you for giving a 5-star rating for the Holiday Inn Express Surabaya CenterPoint hotel which is equipped with free breakfast, free internet access, room service, self-service laundry and also a 24-hour fitness center. We always want to know more about which aspects do not meet expectations so that we have the opportunity to improve the services we offer better. Hopefully our hotel can always be your choice in Surabaya. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

d***h

Staycation

10,0

/10

Reviewed 15 week(s) ago

a comfortable hotel for rest and staycation.

See original

Find this review helpful?

Accommodation's Reply

19 Apr 2025

Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

M***d

9,4

/10

Reviewed 15 week(s) ago

Very good and fits as described and comfortable.

See original

Find this review helpful?

Accommodation's Reply

16 Apr 2025

Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager

See original

Overall Ratings & Reviews Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Explore Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

8,7

8,7

8,3

8,6

8,6

Traveler Reviews Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Payment Partners

About Traveloka

Follow us on

Products

Others

Download Traveloka App