Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience on your recent visit, it is from feedback like this that we learn and use it to improve. We are very sorry that your experience did not meet your expectations. I assure you that we have taken steps to address and prevent future issues from occurring. I would like to reiterate our commitment to high quality standards, and I want to personally assure you that you will experience this in your next visit to our premises. We look forward to welcoming you back to Ibis Makassar City Center. Sincerely, General Manager