It was very clean and welllooked after. Had a washer and dryer. Full kitchen and fridges. Nice family room with TV.

I would encourage this listing to be more transparent about what the facility is really like. Unrenovated. The floor is shared with long-term/medium-term stay individuals. As well, it is connected to a retirement home and a daycare. There may have been some of the retirement folks in the kitchen facilities, or maybe they were the long-term folks I sensed. There isn't a traveller vibe at all, more like a hospital ward. The price is great, but you should know what you are getting yourself into. I didn't have a car and the walk to groceries/food was not straightforward. The closest place to eat (within 500 m) was fast food at the Hospital across the street and down the "mount". Hurdles that don't need to be there include a padlock on the river pathway that prevents one from leaving the property to join the Thames River pathway system. Instead, one must walk an extra 500 m up and down the large hill on the roadway (no footpath/sidewalk), to join up with the path again. Signage is also an issue. When you get to the top of the driveoff off of Richmond Road, the arrow points in the opposite direction. Overall, weird, but if that's your budget for a visit, then it is a safe place to stay.

Everything bad

The grounds were beautiful. That was the hotel's only redeeming quality. The staff was disinterested. I waited for quite a few minutes for staff to check me in. The amenities were non-existent except for a vending machine with no healthy options which was accessible with many futile tries only with credit card. The furniture was old and battered. Elevator seemed to malfunction and very confusing where to go upon entry. No blow dryers. TV was a smallish monitor which couldn't be watched from the bed. It was an experience which went from bad to worse. Very disappointing experience. Will not recommend.

There's only one thing good about it The location

We booked 1 queen bed with full bathroom but when we saw the room we went down to reception and upgraded to a suite. The first room was on third floor, it was tiny, dingy, needed an upgrade for sure. Just felt dirty. The suite was okay but almost double the price. There are no amenities other than a place to sleep and shower. Just 2 of us so not worth $214. Probably won’t stay there again.

Beautiful clean room with very comfortable bed. I loved the balcony. Staff were very friendly and helpful. Highly recommended.

Stayed here while husband was in hospital, very convenient and close to University hospital. Price was great. Only problem I had was my TV wasn't working properly, told the front desk but didn't receive any help with it. It didn't really matter as I was only there to sleep. Room was clean.

A wonderful place to stay in London, Cleanliness is top notch, Staff are helpful and considerate, Have stayed here many times and would recommend it to anyone visiting London, The rates are very reasonable.

Great place to stay

This is a hidden gem. Affordable, clean, nice staff. There is a kitchen to use and a TV lounge. Rooms also have shared balconies.

If you're looking for a basic room at a great rate, this is your place. Nothing fancy but a good stop over location.

Comfortable and reasonable price.

It was what it was. An inexpensive place to stay.

The

A clean, reasonably priced and comfortable place to stay. No shower in the room, but that was expected based on the description. No blackout curtains.

For what we needed close to the hospital it was perfect. Don’t judge the facility by the outside. Our room was exceptionally clean and comfortable. Thank you.

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Great place to stay if you are going to appointments at University hospital or St Joe's.