We booked this hotel a couple of times. Location is near Fashion Island shopping mall (fun place). For our first visit we were given “probably” the worst room available. Very noisy, as it was near a very busy road. We didn’t have hot water for the shower. They sent a “technician” to the room - by turning the flow of water in the shower down to a dribble, he thought that was great. After a little work on my part, I found the on demand hot water heater. It was turned to low. I don’t think he even knew where it was located. Upon requesting another room, the answer was no because we booked through agent and not them. The people partying in the open (no doors/ open air) eating area were easily heard by everyone. The only reason we booked this hotel is because our flight arrived in Bangkok after midnight. So, if you have made it this far on my review I think you can guess we will not stay at this hotel again.