Overall Ratings & Reviews Aston Karimun City Hotel

Dear Guest, Thank you for your positive review. We are delighted to learn that your stay with us left a positive impression and made you happy. Making our guests feel comfortable and leave with a pleasant experience is our primary goal. We hope to welcome you back on your next visit with the same, or even better, service. Sincerely, Hotel Aston Karimun Management

Dear Guest, Thank you for your honest and thoughtful review. We apologize for any inconvenience you experienced during your stay with us, ranging from the cleanliness of the room and the condition of the decor to the bathroom and prayer room facilities. Your feedback is highly appreciated and serves as important input for us to make comprehensive improvements. We will immediately follow up on your report regarding the cleanliness under the carpet, the outdated bed decoration, and the condition of the bathroom cabinet. We have also noted your feedback regarding the prayer room and will coordinate with the team to make improvements to make it more suitable and comfortable to use. We recognize that your experience did not reflect the standard of service and quality we should provide. For this, we sincerely apologize and are committed to improving quality in all aspects for guest satisfaction. We hope that you will give us the opportunity to correct this unpleasant impression in the future. Sincerely, Management, Hotel Aston Karimun

Dear Valued Guest, Thank you so much for your continued trust in us! We're truly honored to be your preferred hotel whenever you visit Karimun. Your kind words about our friendly staff mean a lot to us — they will be delighted to hear your appreciation. We look forward to welcoming you back again soon for another wonderful stay! Warm regards, Menagement ASTON Karimun Hotel

Dear Valued Guest, Warm greetings from Aston Tanjung Balai Karimun. Thank you for taking the time to provide a review and share your experience with us. We sincerely apologize for the serious inconvenience you experienced related to cleanliness and the disturbance from animals in the ceiling area of the room. This situation is certainly not in line with the standards of service and comfort that we promise to all guests. We regret that it disturbed your rest time and made you have to move rooms in the middle of the night. This is an experience that we really do not expect to happen. I have coordinated with our housekeeping and engineering teams to immediately conduct a thorough inspection and take concrete actions so that similar incidents do not happen again. We will seriously and periodically improve the process of handling cleanliness and pest control. Once again, we apologize for this unpleasant experience. We really hope to be given the opportunity to welcome you back and provide a much better stay experience in the future. Best regards, Management Hotel Aston Karimun

Dear Valued Guest, Warm greetings from Aston Tanjung Balai Karimun. Thank you for taking the time to share your experience during your stay at our hotel. We are pleased to know that overall you are satisfied with the services and facilities we provide. However, we apologize for the inconvenience you experienced regarding the water seepage in the room. This is certainly a serious concern for us. Our engineering team will immediately conduct a thorough inspection and repairs to ensure that guest comfort is not disturbed in the future. Your input is very valuable for us to continue to improve the quality of hotel services and facilities. We look forward to welcoming you back with a more perfect stay experience in the future. Best regards, Management Hotel aston karimun

Dear Valued Guest, Thank you for taking the time to share your review. We apologize for the inconvenience you experienced during the check-in process. Long waiting times are certainly not the standard of service we expect for our guests. We will immediately evaluate and improve the check-in process to make it more efficient and convenient in the future. Your satisfaction is our priority, and we look forward to providing a better experience on your next visit. Sincerely, Management Hotel aston karimun

Dear Guest, Thank you for your detailed and honest review of your stay with us. We apologize for any inconvenience you experienced, including the in-room telephone not working properly, the less than fresh breakfast vegetables, and the unfriendly attitude of the staff in the dining area. These issues are certainly a serious concern for us, and we will immediately follow up with technical improvements, food quality enhancements, and retraining to enhance the friendliness and speed of our team. We are also very pleased to hear that you found our room comfortable, clean, and habitable. This positive feedback motivates us to continue to maintain these standards of cleanliness and comfort. Thank you again for your review and your 8/10 rating. We look forward to welcoming you back with even better service and an even more satisfying experience. Sincerely, Hotel Aston Karimun Management

Dear Valued Guest, Thank you for your positive review! We are glad to know that you were satisfied with the friendliness and assistance provided by our staff during the check-in process. Friendly and helpful service is our top priority to ensure every guest feels comfortable since their arrival. We will convey your appreciation to our team as motivation to continue providing the best service. We look forward to welcoming you back in the future! Best regards, Management Hotel aston karimun

Dear Valued Guest, Thank you for sharing your honest feedback. I’m glad you found the place good and appreciate your observation about the guest demographic. We acknowledge that the hotel might feel more catered to business travelers at times, but we value all our guests, including families. Your comment is valuable, and we’ll consider how we can make our facilities and services more family-friendly in the future. We hope to have the opportunity to welcome you back, whether for business or leisure, and provide an even better experience. Best regards, Management ASTON Karimun Hotel

Dear Mrs. Dewi, Thank you for your trust in returning to stay at our hotel every time you visit Tanjung Balai! We are happy to hear that your experience is always pleasant. We greatly appreciate your positive review and hope to continue to provide the best service on every visit. See you on your next visit! Sincerely, Management Hotel Aston Karimun

Dear Valued Guest, Thank you for your feedback. I apologize for the inconvenience you experienced during your stay. Bad Smell Bed Sheets: We are sorry to hear that the bed sheets did not meet the expected cleanliness standards. We will immediately share this with the housekeeping team to ensure that the bed sheets are washed and checked more thoroughly before use. Cleanliness of Toilets: We will also instruct the housekeeping team to improve their attention to detail, especially the cleanliness of the toilets, to prevent similar incidents from happening again. We are committed to providing a better stay experience in the future. Thank you for bringing this to our attention. Best regards, Management Hotel aston karimun

Dear Madam, Thank you for your positive review! We are glad to hear that you were satisfied with the friendliness of our staff during the check-in process, as well as the comfort and cleanliness of the room we provided. Feedback like this really motivates our team to continue providing the best experience for every guest. We look forward to welcoming you back in the future. Best regards, Management Hotel aston karimun.

Dear Guest, Thank you for taking the time to leave a review. We are pleased to hear that your stay was pleasant, but we also understand that there are still things we need to improve to make your visit "more than just okay." Your feedback is very important for us to continue improving our services and facilities, so that on your next visit we can provide a truly satisfying experience. We look forward to welcoming you back with even better service in the future. Sincerely, Hotel Aston Karimun Management

Dear Sir/Madam, Thank you for providing feedback regarding your experience during your stay at our hotel. I apologize for the inconvenience you experienced during your three days and two nights here. Room Phone: I am very sorry to hear that your room phone was not working. This is a serious issue, and we will immediately check and fix all room phones to ensure smooth communication for all guests. Room Amenities: I also regret that hangers and hotel slippers were not provided in your room and had to be requested in advance. We will ensure that in the future, all these basic amenities are available in every room without having to be requested. Washbasin: Regarding the slow-flowing washbasin issue, we will immediately instruct the maintenance team to check and fix any pipes that may be clogged. I greatly appreciate your feedback on our Quality Control (QC) system. Evaluation and improvement of service quality is our priority, and we will take steps to ensure that such incidents do not recur. We hope that you will give us the opportunity to improve your experience in the future. Thank you for bringing this issue to our attention. Sincerely, Hotel Management aston karimun.

Dear Sir/Madam, Thank you for your feedback, and I apologize for the less than pleasant experience during your stay at our hotel. Front Desk and Restaurant Service: I am very sorry to hear that you felt that the service from the front desk and restaurant was unfriendly and substandard. This is not the type of service we want to provide, especially in a hotel of Aston's stature. We will immediately provide retraining to our team to ensure that all guests are greeted with the friendliness and professionalism they deserve. Noise and Cleanliness: Regarding the noisy music and the unsuitable and dirty condition of the rice cooker, we will review our policy regarding the volume of music in public areas and check and repair the equipment in the restaurant to ensure its cleanliness and suitability. I really appreciate you for sharing this feedback with us. We will make improvements immediately so that no other guests experience the same thing. Our hope is to be able to provide you with a much better stay experience in the future. Thank you for your attention and understanding. Best regards, Management Hotel Aston Karimun.

Dear Sir/Madam, Thank you for this short but very positive review! We are glad to know that you are satisfied with the friendliness of our staff, the good service, and the cleanliness of the hotel. We will continue to be committed to providing the best service for every guest. We look forward to welcoming you back in the future. Sincerely, Management Hotel aston karimun.

Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you found our staff friendly and our hotel clean. Your satisfaction is our top priority, and reviews like this are a great motivation for our team to continue providing the best service. We look forward to welcoming you back in the future and providing you with a great stay experience every time you visit. Best regards, Management Hotel aston karimun.