Overall Ratings & Reviews Spring House Hotel

Hello Quoc Dat, Thank you very much for booking a room at Spring House Hotel. First of all, the hotel apologizes for letting you have a bad experience at the hotel. However, we have checked all bookings and the room type you stayed in. The hotel provided the correct room type you booked and the previous times you booked a Standard room but the hotel still supported you with a free upgrade to a Superior room type. But the last time I checked in, the hotel also provided room 204, the correct Superior room category (you can see the room image on traveloka), however, I requested to change to room 205 (the room is occupied) and then He reported that the room was foul, we sent the staff to check and handle it, after that we did not see him have any response to the hotel. If you give feedback that the room is still smelly, we will immediately change another room for you! And the problem you reported about the room being old and dirty is that all of our rooms have just been renovated, upgraded, and you have not reported any problem with your room being dirty? We believe that no customer who wants to spend money can stay in such a dirty room all night without reporting to the hotel for immediate resolution! Thank you.