The bathroom was lacking in cleanliness, and the pillows and mattress were somewhat smelly. The hotel service staff was lacking, especially at breakfast.

The pillowcases, blankets, and sheets were all dirty, not changed, dusty, and smelled of cigarettes and sweat. The shower floor (in the bathroom) was flooded, leaving my feet dirty after a shower. The bathroom floor was dirty, and the bathroom table was dusty. It was absolutely terrible.

Very horror, I saw something and the corridor was dark and the room was dusty and very damp.

The reception staff provided good service, the room rates were affordable, and it's conveniently located near the airport.

I always choose Illira as a place to stay because of the friendly staff and also the nice ambiance in the restaurant adjacent to the swimming pool.

It's possible at such a cheap price.

The staff there are friendly, the food is delicious, the rooms are clean.

The hotel is fine but could use some repairs. The elevator doesn't work. We had paid for a nice room upgrade, but when we got there we asked if they had connecting rooms. They said they did on the 2nd floor but didn't mention that it would be a cheaper room, so we paid for a room that we didn't get. Food was fine, but it takes a long time as there wasn't anyone in the restaurant at the time.

Good, highly recommended, close to the beach and airport.

Location is nearby the airport. Good hotel for transit.

The elevator is broken, it can't be used, it's been broken for a long time.

The friendly staff helped me check in even though it was already 11:35 PM, usually in other hotels the staff are already asleep at that time.

First experience. Quite comfortable

The staff is friendly, the price and quality are good, I don't regret staying here, one day if I go to Lombok again, I want to stay here again.

The room amenities didn't match the description. I purposely booked an expensive room that was described as having a refrigerator, but when I arrived, it wasn't there. The hotel staff has been questioned and even after checking out, they're still silent.

Our assessment starts from: 1. The location of the hotel is close to the airport, so it is quite strategic and easy to reach. 2. The service from the receptionist at check-in, was not very friendly and did not accommodate our requests, the elevator was said to be broken (we did not prove it). 3. The atmosphere and cleanliness of the room, there were many spider webs in the corners of the room and bathroom, there was no soap, the room was dusty where I am allergic to dust, the bed sheets made my skin itchy. 4. We booked a room with breakfast, for the food it was quite suitable for our taste, even though it was a la carte. Thank you, that's a brief summary from us, hopefully it can be improved in the future.

Hotel close to Lombok Airport (LOP), comfortable rooms. A few comments about the hotel: the sink water flow was weak. Is it just my room or others too? The western breakfast was quite tasty, although with limited choices. It's worth staying close to the airport to catch your flight the next morning.

The staff was very friendly, even though we checked in at midnight. The hotel is near Praya airport.

dirty room, staff not on standby

I checked in at 3 am, the reception was empty. When I took the key, I looked at the room info on the 2nd floor, the directions to the room were minimal and dark. When I arrived in front of the room, the door to the room couldn't be opened, coincidentally I booked 2 rooms, the first room couldn't be opened, the second room couldn't be opened, I contacted CS via the room phone but they didn't answer, I called by cell phone and then they answered. The room couldn't be opened and finally I was replaced with a room in the corner, and the room was dirty and the bathroom was very dirty. For breakfast, the taste of the food couldn't be enjoyed 😮‍💨