Overall Ratings & Reviews Aston Imperial Bekasi Hotel & Conference Center

Dear Our Valued Guest, Warmest greetings from Aston Imperial Bekasi Hotel & Conference Center... Thank you for your kind and encouraging review! We’re truly delighted to hear that you loved your stay with us, your "two thumbs up" means a lot to the entire team. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience. Best Regards, Felix Yunarwanto Feont Office Manager

Dear Mrs. Sri I R, Warmest greetings from Aston Imperial Bekasi Hotel & Conference Center... Thank you so much for your kind recommendation! We’re truly grateful for your support and thrilled to know you had a great experience with us. We look forward to welcoming you back soon for another pleasant stay. Best Regards, Felix Yunarwanto Feont Office Manager

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your positive review. We are delighted to know that you were satisfied with the friendliness of our staff, the cleanliness and comfort of our rooms, and the variety and taste of our food. Your positive feedback motivates us to continue providing the best service. We look forward to your next visit at Aston Imperial Bekasi. Best regards, Felix Yunarwanto, Front Office Manager.

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your feedback regarding the prices and food variety at Aston Imperial Bekasi. We apologize if your culinary experience did not meet your expectations, both in terms of price and the completeness of the menu available. We have forwarded your feedback to the Food & Beverage team for future evaluation and improvement, so that we can provide a more diverse menu selection that is commensurate with the value offered. We greatly appreciate your feedback and look forward to providing an even better experience on your next visit. Best regards, Felix Yunarwanto. Front Office Manager.

Dear Mrs. Christyn, Warmest greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you very much for your warm and enthusiastic review! We are very happy to know that you always choose Aston Imperial Bekasi as your place to stay every time you visit Bekasi. Your satisfaction with the friendliness of the staff and the cleanliness of the hotel is a great motivation for us to continue to maintain the quality of service. We look forward to your next visit, Mrs. Christyn! Best regards, Felix Yunarwanto. Front Office Manager.

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your feedback. We apologize if the availability of in-room amenities, especially the lack of smart TVs, did not meet your expectations. Currently, some of our room types still use standard TVs, but we have noted your feedback and will be taken into consideration by management in our future facility development plans. We greatly appreciate your attention to detail in our facilities, and look forward to welcoming you back for an even better experience in the future. Best regards, Felix Yunarwanto, Front Office Manager.

Dear Mr. Indra B. P, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your positive review. We are delighted to know that you were satisfied with your stay, especially with the upgrade from Superior to Deluxe room which made your visit even more memorable. We hope that the comfort you experienced will make Aston Imperial Bekasi your first choice on your next visit. We look forward to welcoming you and your family back! Best regards, Felix Yunarwanto. Front Office Manager.

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your positive review and for trusting us to stay at Aston Imperial Bekasi. We are glad you were satisfied, but we also apologize for the inconvenience regarding the air conditioning temperature setting in your room. We have forwarded your feedback to the engineering team for immediate inspection and improvement. We greatly appreciate your attention to detail in our facilities, as this helps us to continuously improve the quality of our service. We look forward to your next visit with an even more perfect experience. Best regards, Felix Yunarwanto. Front Office Manager.

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your positive review. We are delighted to learn that you enjoyed your two-day stay at Aston Imperial Bekasi, and appreciated the details of our facilities and the friendliness of our staff. We also appreciate your feedback regarding the parking area and the size of the rooftop pool. This feedback will be taken into consideration as we strive to improve guest comfort in the future. We hope to welcome you back on your next visit and provide an even more memorable experience. Best regards, Felix Yunarwanto, Front Office Manager.

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your review and for trusting us with your family. We are delighted to know that you enjoyed your stay. See you again on your next visit! Best regards, Felix Yunarwanto, Front Office Manager.

Dear Our Valued Guest, Warmest regards from Aston Imperial Bekasi Hotel & Conference Center... Thank you very much for sharing your wonderful experience with us. We’re delighted to hear that you had a pleasant weekend stay and enjoyed our strategic location, clean and comfortable room, as well as the warm hospitality from our team. Your kind words truly motivate us to continue delivering excellent service. We’re also pleased to know that our facilities, including the room amenities and Wi-Fi, met your expectations. We look forward to welcoming you back again soon for another memorable stay. Best Regards, Felix Yunarwanto Front Office Manager

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your positive review and for choosing Aston Imperial Bekasi on your first visit! We are delighted to know that you felt comfortable, enjoyed the views from above, and experienced the friendliness of our staff. We look forward to welcoming you back—we hope your next visit will be even more memorable! Best regards, Felix Yunarwanto, Front Office Manager.

Dear Ms. Dionne A, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your positive review. We are very pleased to know that you felt comfortable with the cleanliness, friendly service, complete facilities, and strategic location of our hotel. We hope this pleasant experience will make Ms. Dionne choose Aston Imperial Bekasi again on her next visit. Best regards, Felix Yunarwanto. Front Office Manager. Reply on July 25, 2025.

Dear Our Valued Guest, Warmest regards from Aston Imperial Bekasi Hotel & Conference Center... Thank you for taking the time to share your feedback. We’re glad to know that you chose to stay with us, and we truly appreciate your valuable input regarding the air conditioning in your room. We apologize for the inconvenience caused by the limited temperature adjustment. Your comments have been shared with our Engineering team for further review and improvement. We understand the importance of room comfort, especially when it comes to personal temperature preferences, and we’ll do our best to enhance this aspect moving forward. We hope to welcome you back in the future with an even better experience. Best Regards, Felix Yunarwanto Front Office Manager

Dear Mr. Nirwan S, Warmest regards from Aston Imperial Bekasi Hotel & Conference Center... Thank you so much for your continued trust and loyalty to Aston and Alana Hotels. We are truly grateful for your kind words and are delighted to hear that you consistently enjoy your stays with us. Your continued support means a lot, and it’s always a pleasure to welcome you back. We look forward to serving you again soon and ensuring every visit remains as wonderful as ever. Best Regards, Felix Yunarwanto Front Office Manager

Dear Ms. Sisy i p, Warmest greetings from Aston Imperial Bekasi Hotel & Conference Center. Q. Thank you for your positive review! We are very happy to know that you enjoyed your staycation experience at our hotel, especially the comfort of the room, the cool atmosphere, the pool view, and the delicious taste of the food served. We have noted your feedback regarding the variety of menus on weekdays, and will take this into consideration for future service improvements. We look forward to welcoming you back on your next visit. Thank you for choosing Aston Imperial Bekasi. Best regards, Felix Yunarwanto. Front Office Manager.