I had a very large quiet room at the side of the building on the first floor. Number 9. The bed was wonderful , comfortable with good pillows. The building itself is an historical gem. The furnishings and renovated bathroom are top notch. Breakfast was included, There could be a bit more choice but adequate. Location for the Cathedral opposite couldn’t be more perfect. A great team at The Chapter house. Thank you .

Breakfast was terrific. Wide range of choices and delicious eggs. Only disappointment was that we asked if they could prepare oatmeal/porridge, and were told no.

The staff are friendly and we secured the room we wanted. The restaurant is excellent, it serves great steak!! The hotel is very old, so things do creak a bit. Salisbury shopping isn’t the best with a few empty units.

Beautiful room, a hotel with exceptional character, very attentive staff and wonderful food.

Grade 1 listed building/hotel with a historic past close to the cathedral gate house with amazing grill restaurant with some South African dishes Lovely happy staff nothing is to much trouble for them. Executive room was large most comfortable bed ,sofa bed , gorgeous fireplace ,furniture,wood panelling great detail,all amenities you’d need inc iron and iron board,plenty tea and coffee with a pod machine. Wouldn’t hesitate to stay again if visiting Salisbury and Stonehenge.

We are both professors and visited Salisbury in January 2026. We stayed one night, had dinner and enjoyed the bar in the property and breakfast served in our room --nice touch and attention to the guests, (the kitchen was going to be under renovation for a few days). The entire experience was amazing! From the attentive and friendly staff during check in, dinner, the interesting stairs --so authentic!-- and the service was incredible. Best steak ever!!! And dessert, sticky toffee pudding is a must! Friendly and attentive staff, knowledgable bar service, and the location was amazing! Our room, oh boy, we LOVED it! Very clean and organized, the tub inside the room was so relaxing. We LOVED our stay and appreciate all the attention from the owners and staff. We will definitely stay there again and recommend to anyone we know. Thank you!

Excellent

Loved it! Would stay there again.

Really lovely hotel, room was so cute and old. Breakfast was ok. Convenient location

mold in the room

The male staff member who checked was excellent, throughout the whole stay. Unfortunately there was an older man on the staff, whose abrupt attitude and inpatients was verging on being rude. Shame had two separate incidents with him during our short stay. Shame let the side down. The breakfast layup was good. Just one criticism, If your offering yoghurt , fruit and cereals. There is a very good chance the guest might like to take advantage of the offering, before you rush out the pre ordered cooked breakfast, which my case was virtually cold once I had finished by yoghurt. Also serving Avocado and poached eggs on thin sliced brown bread, unfortunately becomes a soggy mess. Im not saying I didn’t enjoy what I had, but, if you check with ypur guest when you xan bring out the hot food first and serve them avocados and poached eggs on toasted sourdough would produce a nice crisp base.

This old place has character, super comfortable beds, and a great breakfast. Would definitely stay here again. Staff was also super friendly and helpful.

Good location and simple check in, but the remainder was average to poor. Service seemed a chore, room was dirty, tiny and with poor and aged furniture. Not what was advertised. Breakfast arrangements needlessly difficult.

Always have a good stay here… The rooms are amazing. The staff are lovely and the breakfast is awesome

I would recommend to anyone. Friendly staff, clean room, great breakfast and well located.

The food stood out and clean room.

No hot water or heating. Despite attempts to fix the problem by the hotel, we had to check-out and find alternate accommodation. We understand boiler issues happen, but when the staff were questioned about it they were insistent there was not an issue. We did subsequently receive a refund for our booking and the Owner/Director did later acknowledge that there was a problem and sorry we had to endure the consequences.

Lovely place. Very nice and comfortable room. The staff were great and a couple of minutes walk from the cathedral. Great location. Highly recommended.

Beautiful room. Such pleasant staff. Lovely food and close to the gorgeous Cathedral and shops . Would definitely stay there again xx

Staff were lovely. Room very clean. However, due to the age of the hotel, our bedroom windows did not close and the traffic was very noisy all night as it overlooked a main road. We also could not adjust the heating settings, as the dial was fixed. Breakfast was great, location fabulous, style very quaint.