Overall Ratings & Reviews Smy Lisboa

Great stay (5 days 4 nights)for the family of 2 adults and 2 children for 2 double bedrooms. Approx. 10 mins walk away from Eduardo VII Park with big LISBOA sign with lots of tourist stop by and grab pictures. Just south of the park (add another 5mins walk) is the Marques De Pombal Square if you decide to take the Hop on and Hop off buses to get to the tourist spots around Lisbon or public transport. Hotel close by hypermarket/grocery Pingo Doce 6-10mins approx walk. Both rooms were clean and replenished/tidied when requested. Breakfast and restaurant staff were great, HOWEVER staying 5 days seems appalling like the hot protein meals were the same like sauage and scrambled eggs which can be a turn off for others, strongly suggest get them rotated every other day. Fruits, pastries and hot vegetable were alternated. Hot cafes were soothingly nice. Overall decent stay, thank you SMY.

Let us check in early and accommodated us when they saw we had a toddler

Highly recommend Smy Lisboa.

Everything is very nice, the staff, the food. The hotel is clean and everything works well….except the reception manager they hired recently, because we stay in this hotel already 5 or 6 times. Oh ….. she is rude and not nice at all. It seams that she is boss of reception, but should not be really working with people at all. Just to identify her, she is middle age lady sitting at the back of reception, has very dark dyed hair and bright red lipstick. Now all reception staff and restaurant staff are nice and kind.

I stayed at the hotel in order to attend a local concert. It was a clean safe place to stay however the headboards in the room were worn out and looked filthy. It was a vinyl that had been rubbed off by previous guests. I was annoyed every time that I looked at it. The breakfast service when I originally booked the room as a single person was set at a price of 29euros which I felt was excessive for one guest. The hotel should offer an option for solo travelers to buy a single breakfast. I later had a friend join me and we found that 29 euros would be reasonable for 2 guests. Housekeeping knocked on the door at 9am which felt early having been at the concert the night before. We had asked for late check out when we returned to the hotel at 1am and were told it was not available. I would have appreciated another hour to sleep before housekeeping knocked.

Would prefer to have washcloths

Beautiful designs and views. Wonderful property!

Great modern hotel in Lisbon, with friendly staff and excellent service. Rooms are comfortable, with firm beds. We couldn't hear any noise from the street, which was great after a long day of business. The only caveat, there are not a lot of restaurant options nearby.

Value for money

I think the receptionist made perfect impression of hotel upon and during my stay here. There were very friendly and accommodating. The hotel however does need to go under lot of repairs as things weren't as they seem. Location was uphill from Metro,though bus connections are available. There are local shops and bakery within 5 munutes walking distance which is a great plus. The breakfast menu was good where as half boarding was disappointing but that maybe due to the fact I overslept during dinner.

Excelente servicio, ubicación y facilidades.

Excelente ubicación, facilidades y habitaciones cómodas y limpias. ⭐️⭐️⭐️⭐️⭐️

Clean rooms and very friendly staff in a residential neighbourhood. You can't really go wrong with this choice.

WiFi was pretty slow, everything else was great. I would def stay here again.

We had an issue with the first room we recieved and they changed it right away. The roof top is nice and cozy with views from both sides of the property. The rooms and beds a very comfortable. Rooms are a little tight and small but still comfortable. Front desk staff was extremely welcoming and friendly. Easily accessible by Uber or walking if you don’t mind the hills.

Did not received any benefits

The hotel is located in an out-of-the way area of the city without convenient access to public transport, restaurants, or shopping. In general, it was a residential area. Otherwise, the hotel services were average, though acceptable. Clean rooms, decent amenities, but no free breakfast provided (an additional cost).

Pros: The room was spacious, and the layout was great. Robes and slippers were provided en-suite. The hotel is located within walking distance from the metro station and bus stops. The staff at the hotel is extremely friendly, helpful, and efficient. Cons: Outside noise is extremely loud. Garbage trucks, airplanes, people. You can hear everything as if they are in your room. It's not fun to be in the same room as an airplane... The bathroom was fairly cramped, but the worst part was the musty smell and the black mould growing everywhere... Awful. There were some dusty mold spores along the ceiling too. The carpet in the rooms was very dirty and stained in all colours (brown, red, and black). I do not wish to know what those stains are.

The Wi-Fi in the hotel was so bad and the extra bed not comfortable.

The room was pretty run down the overhead shower head didn’t work. We had a broken cot in our room and throughout the night it collapsed twice while sleeping on it. It was a poor sleep and the next morning we had to leave early so when we returned in the evening to the hotel I asked the staff for a new cot or a different room the staff said we can only fix issues in the morning there is nothing we can do for you in the evening. Poor customer service.