Overall Ratings & Reviews Hotel Santa Fe

Front desk guy. Needs to pay attention to his job. He was combing his hair wile we’re checking in. He forgot to give me my receipt. Other than that. For a reasonable price it was ok.

You get what you pay for

Gracias

Everything was perfect at hotel Santa Fe if I come again to Juarez definitly will sleep there. Hotel is near international crossing border and center.

The accommodations were clean and the service was outstanding

Sin queja alguna, el personal muy atento y profesional.

Habían cucarachas

Noisy old night

Was ok good stay

1st time here. Great place to stay, convenient for walking and shopping. Save the receipt for a free breakfast. Very nice and clean room.

The check-in process took almost 20 minutes, and I was the only guest checking in. Something about the system and the credit card terminal. After waiting so long in the lobbying I was ready to cancel and stay at a different hotel. The guy at the front desk got upset with me when I was ready to cancel. He wanted to argue about it, a simple apologize from him would have been nice. I finally got checked in after a long wait. It would be nice if the front desk was probably trained on checking in Expedia reservations, and giving hospitable customer service.

Me robaron unos mazapanes de mi bolsa y me dejaron su garra sucia junto a mis dulces. La que decidió robarme se apresuró tanto que se le olvidó su garra en el ropero.

Check in late from flight delay and room was filthy dirty smoke burns on table and bed sheet stains. Front desk not willing to credit of any days. Advertising through your company was a false attraction and already in process dispute the charges this hotel Santa Fe Ciudad Juarez should close down and no star at all. I will stay at a Farm with animals better than this motel not hotel. Thank you for your understanding. Thank

Not a safe area to stay

Muy buen trato y muy amables

The place look run down. Different from the photo online. The area is t good to walk past sun down. The rooms are weirdly arranged with some rooms not having any windows at all. I ori lay had one like this and asked them to please change it to a room where the strike of some sunlight may come in. They quickly did so which was good. The room inside was nice but upon Turing on the water faucet there was dirt coming out. There was not shower or washing our hands that night. That’s what we get for trying to pay less for a hotel like this. In the morning they said they were fixing the water heaters and that’s why the water was dirty. The second night we were able to take a shower. Overall it actually an ok hotel for the price. I wouldn’t bring the family and kids here but for one’s self or as a couple it just fine. Almost forgot. There is free breakfast.

Blah blah

No good

Very clean everything in working order. Quiet and safe. Bar and restaurant on property with room service. Reasonable price.

The front desk mentioned that my reservation was booked through Expedia and gave me a terrible room. They gave me room 306, supposedly a non-smoking room. The room smelled like and ashtray, and the furniture was covered with cigarette burns. When I requested a different room the front desk clerk was unapologetic and had an attitude. However he did comply with my request and gave me a different room that was in better shape. The following morning I felt like I was being evicted! The same front desk clerk that checked me in was calling the room 30 minutes prior to check-out while I was in the shower, the phone rang for a solid two minutes! Then, 15 minutes prior to check-out the Housekeeper was banging on the door asking if I was going to stay over or leave the hotel. No one wants to be rushed out of a hotel prior to the check-out time, especially while they're getting ready. I noticed that none of the front desk or housekeeping staff were wearing face coverings. All of the hotel Guests were complying with the mask mandate in Cd. Juarez minus the hotel staff. Something is always wrong every time I stay. One time the front desk didn't have the user name or password for the Expedia reservation system, and another time they tried to skip out on providing the complementary breakfast voucher that was included with the booking. Both times I had to call Hotels.com for assistance. It seems like there is never a manager available at the hotel when you need help.