This property is very convenient when using the Baja Ferry between Topolobampo and La Paz. We are generally very happy with all aspects of our stays. This time, the regular employee did not show up for the evening shift. The owner or manager had a gentleman working the front who knew nothing about the hotel or the registration/reservation process. He spoke no English. He did try his best, but it took almost an hour for us to get into our room and settled in. It was already late, so this delay was not appreciated. When we arrived, the office was closed and another guest helped us find who was working the office. It worked out in the end, but someone who was more familiar with the process should have been in charge.