Overall Ratings & Reviews Muong Thanh Holiday Hoi An Hotel

Hello Mr. Duc, Muong Thanh Holiday Hoi An Hotel sincerely thanks you for choosing to stay and taking the time to share your experience. We are sorry to hear that your recent vacation did not meet your expectations, especially regarding the water pressure in the bathroom and the service attitude of the reception staff when you checked out. These comments have been noted by us and will be checked and corrected immediately to improve the quality of service. We look forward to welcoming you and providing you with a better experience in your upcoming visits to Hoi An. Best regards, Pham Van Thuyen (Mr.) – Hotel Operations Manager.

Hello Mr. Phat, Muong Thanh Holiday Hoi An Hotel would like to sincerely thank you for choosing to stay and taking the time to share your review. We are very happy to know that you are satisfied with the hotel's swimming pool area. This is one of the highlights that many guests love, and it is great to bring you a pleasant experience. We hope to welcome you back soon in the next vacations in Hoi An. Regards, Pham Van Thuyen (Mr.) - Hotel Executive Director.

Dear Mr. Daisuke Yoshioka, Thank you very much for choosing to stay with us at Muong Thanh Holiday Hoi An Hotel and for taking the time to share your kind feedback. We are truly delighted to hear that you enjoyed our clean rooms and the delicious breakfast selection. Your satisfaction is our greatest reward, and your words of encouragement motivate us to continuously improve our service quality. We hope to have the pleasure of welcoming you back in the near future for another memorable stay in Hoi An. Kind regards, Pham Thuyen (Mr.) – General Manager

Dear Ms. Trang, Muong Thanh Holiday Hoi An Hotel would like to send our sincere thanks to you for choosing to stay and sharing your extremely positive comments. We are very happy to know that you had a pleasant time with a clean space and a beautiful sea view every morning and evening. In particular, the hotel would like to acknowledge the compliments for Ms. My Uyen - who had the opportunity to support you in the process of adjusting your room reservation. This is a great encouragement for our staff to continue to strive every day. We look forward to welcoming you back soon on your next trips to Hoi An. Sincerely, Pham Van Thuyen (Mr.) - Hotel Executive Director.

Dear Mr. Trung, Muong Thanh Holiday Hoi An Hotel would like to sincerely thank you for choosing to stay at the hotel and taking the time to share your real feelings. We are very happy to know that you are satisfied with the enthusiasm and thoughtfulness of the staff as well as the comfort of the room space. However, the hotel is also very sorry that some experiences such as room amenities, buffet breakfast and beach quality have not met your expectations. Your sincere comments are a valuable basis for us to review and improve the quality of service in the future, in order to bring better and better experiences to all customers. The hotel hopes to have the opportunity to welcome you back to Hoi An in the near future to experience the positive changes from us. Sincerely, Pham Van Thuyen (Mr.) - Hotel Executive Director.

Hello Mr. Quynh, Muong Thanh Holiday Hoi An Hotel would like to send our sincere thanks to you for trusting and choosing the hotel as a stopover for your recent vacation. The hotel staff is very happy and proud to know that you had memorable experiences here. Your positive comments are a great source of encouragement for the hotel to continue to improve and enhance the quality of service every day. The hotel hopes to have the opportunity to welcome you back to Hoi An in the near future - where you will always be welcomed with the same friendliness and hospitality as the first time we met. Sincerely, Pham Van Thuyen (Mr.) - Hotel Executive Director

Hello Ms. Linh, On behalf of all the staff of Muong Thanh Holiday Hoi An Hotel, we would like to express our sincere thanks to you for choosing the hotel as your stopover during your recent trip. We are very happy to know that you are satisfied with the enthusiasm of the staff, the quality of the rooms and especially the location near the sea - where you had beautiful sunrise moments. Your positive comments are a valuable source of encouragement for the hotel to continue to improve and enhance the quality of service every day. We look forward to welcoming you back to Hoi An soon! Sincerely, Pham Van Thuyen (Mr.) - Hotel Executive Director

Dear Mr. Hoang, We are sorry to hear that your stay at the hotel did not meet your expectations. We sincerely apologize for the inconveniences you have encountered regarding the condition of the room, facilities and the room smell. The hotel appreciates your comments and has promptly checked and corrected them to improve the quality of service in the future. We hope to have the opportunity to welcome you back and bring you a more complete and enjoyable stay in the future. Sincerely thank you, Pham Van Thuyen (Mr.) - Hotel Executive Director

Hello Mr. Giang, Thank you for choosing Muong Thanh Holiday Hoi An Hotel as your destination for your vacation. The management and all staff of the hotel are very happy to know that you had memorable experiences here. Your positive feedback is a great source of encouragement, motivating us to continue to make continuous efforts to improve the quality of service. We look forward to welcoming you back soon. Sincerely thank you, Pham Van Thuyen (Mr.) - Executive Director

Hello, On behalf of the Board of Directors and all staff of Muong Thanh Holiday Hoi An Hotel, we would like to sincerely thank you for choosing the hotel as your destination for your recent vacation. We are very happy to know that you had a memorable experience here. Your positive feedback is a great source of encouragement, adding motivation for us to constantly improve and enhance the quality of our services. We look forward to welcoming you back soon. Best regards, Pham Van Thuyen (Mr.) - Executive Director

Hello Mr. Linh, Thank you for choosing Muong Thanh Holiday Hoi An Hotel as your destination for your vacation. The management and all staff of the hotel are very happy to know that you had memorable experiences here. Your positive feedback is a great source of encouragement, motivating us to continue to strive to improve the quality of service. We look forward to welcoming you back soon. Sincerely thank you, Pham Van Thuyen (Mr.) - Executive Director

Hello Mr. Huy, Thank you for taking the time to share your valuable reviews and compliments about the hotel. We are very happy to know that you had a wonderful experience at Muong Thanh Holiday Hoi An. At the same time, we would like to acknowledge your comments about the room scent not being as expected. The housekeeping department will review and improve to bring a more pleasant and comfortable space for you in the upcoming stays. We look forward to welcoming you back to the hotel in the near future. Sincerely, Pham Van Thuyen (Mr.) - Executive Director

Hello Ms. Quy Uyen, Thank you for taking your valuable time to share your experiences at the hotel. We are very disappointed to know that some of the hotel's issues could not meet your expectations during your stay at the hotel. Your comments are really helpful and are the basis for us to improve our services. . Once again, thank you very much for your comments and we look forward to welcoming you back to the hotel to experience the better changes from our services. Sincerely, Pham Van Thuyen (Mr.) - Hotel Executive Director

Hello Mr. Nhan, Thank you for taking the time to provide feedback on your experience at Muong Thanh Holiday Hoi An. We are delighted to know that you were satisfied with our service. We also noted your comments about the hotel's location. Although it is a bit far from the center, we hope that the quiet space and attentive service have brought you comfortable relaxing moments. We always strive to improve the quality of service and look forward to serving you next time. Best regards, Tran Anh Thu (Mrs.) - Hotel Executive Director

Dear Ms. Truc Huynh, Thank you for taking your valuable time to share your real experiences at the hotel. We are very grateful for your comment about the lack of night lights in the room. We apologize for the inconvenience. The hotel is currently in the process of changing and installing new night lights and some rooms have not been equipped in time. We will complete the process as soon as possible to ensure that all rooms are fully equipped. Regarding the restaurant, we will retrain our staff to improve service attitude, in order to bring the best experience to customers. We appreciate your comments and will continue to strive to improve our service. We hope to have the opportunity to welcome you back in the future. Thanks, Tran Anh Thu (Mrs.) - Hotel Executive Director

Hello Ms. Ngo Thi Thu An, Thank you for taking the time to share your experiences at the hotel. We are sorry to hear that you have had a disappointing experience during your stay. Customer service is a key element that our hotel always pays special attention to. We will continue to strengthen communication skills training for our staff and regularly check to ensure our services and meet the needs of our customers. Once again, thank you very much for your sincere comments and we look forward to welcoming you back to the hotel to experience the positive changes in customer service. Sincerely, Tran Anh Thu (Mrs.) - Hotel Executive Director

Hello Guest Doan Mai, On behalf of the management and staff of Muong Thanh Holiday Hoi An Hotel, I would like to send our sincere thanks to our customers for trusting us to stay and use the services at the hotel. We hope you are satisfied and have memorable experiences at Muong Thanh Holiday Hoi An Hotel. We hope to welcome you again in the near future. Sincerely thank you, Tran Anh Thu (Mrs.) - Hotel CEO

Hello Guest Nguyen Thu Hien Thank you for taking your valuable time to share your actual experience at Muong Thanh Holiday Hoi An Hotel. The hotel's leadership and staff are very happy to receive your compliments. Your support and trust are invaluable assets to our Hotel. We hope to welcome you back as soon as possible. Sincerely thank you, Tran Anh Thu (Mrs.) - Hotel CEO

Hello Guest Nguyen Thu Hien, On behalf of the management and staff of Muong Thanh Holiday Hoi An Hotel, I would like to send our sincere thanks to our customers for trusting us to stay and use the services at our hotel. We always try to provide the best support so that customers are truly satisfied and have memorable experiences at Muong Thanh Holiday Hoi An Hotel. We hope to welcome you again in the near future. Sincerely thank you, Tran Anh Thu (Mrs.) - Hotel CEO

Welcome, honored guests, Thank you for choosing Muong Thanh Holiday Hoi An Hotel as your vacation destination. The hotel leadership and staff are very happy to know that you had memorable experiences during your stay at the hotel. We are sure that this feedback will be a source of encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you again in the near future Sincerely thank you, Tran Anh Thu (Mrs.) - Hotel CEO