The room was ok but there was cigarette butts in the balcony. We got there at 3:30. Room was ready. We were 4 couples, 4 rooms. We were there on Saturday night from 4 to 6pm and then went to Vieux Quebec. Got back to the room at 11:30. We were just talking and got a knock at the door from a client. He was aggressive with us. He complained about the noise and the hotel decided they would take our 150$ deposit because of the noise. They did not come to warn us etc. As soon as the guy came knocking at the door we stopped. But the hotel insisted it that the noise was all night. We explained to the front desk and let them know that it couldn’t be all night as we went to bed at 12:30, not sure where they got that from. This is the fourth time at this hotel and never again. The hotel staff was sarcastic, rude and does not care about their regular clients. They do not listen and want to blame someone.

La chambre manquait de propreté, les planchers étaient sales et poussiéreux, le drain du bain était bouché

Personnel très courtois Chambre propre et tranquille mais incapable de descendre le chauffage dans la mienne et nous avons dû dormir la fementre un peu ouverte en plein mois de février

The room was spotless and the staff are very helpful.

Room and staff

Very good service when I called. Room clean

Overall all was good, clean, and very good staff!

Clean room, great staff.

très bien

Clean and comfortable room

The thermostat was not working .

Belle chambre et bien situé, il y a un très bon restaurant le Cosmos

C’était sale!

Good location , clean room and many restaurant and services nearby,

Belle chambre propre, le restaurant Cosmos de l’hôtel est très bon. Il est situé tout près du centre d’achat Laurier.

Close to the activity we were attending. The hotel is close to shopping and has two restaurants. Easy access to wherever you want to go in Quebec City. Our room was spacious and clean. The only problem were the elevators which were very slow.

Le monsieur à la réception, une vraie perle! La chambre était propre. Le lit escamotable ne se relevait pas, j'aurais aimé m'asseoir sur un sofa ou un fauteuil confortable pour voir la télé. Le bain/douche devrait être rénové; fond du bain sans émail ou jauni/usé, l'eau chaude prend une éternité à arriver et le rideau de douche est teop volage, il s'est deplacé et a causé un dégât d'eau. Sinon, c'était bien.

Everything was ok

I didn't have breakfast at the hotel.

Nice hotel. Room was very clean and beds comfortable. This hotel looks like it continues to be under some renovation but did not affect the quality of our stay. Very nicely located across the street from a large indoor shopping mall.