Overall Ratings & Reviews Holiday Inn Express & Suites AUSTIN NW - FOUR POINTS, an IHG Hotel

Good

Quiet area, secure parking , good breakfast.

Loved everything about the hotel!

I liked the breakfast. I did not like the fact that the bathroom towel I user had a hair and bathtub. The bathtub had stains and had a crack of 3 inches. My room outside gave a bad appearance including by the elevator. The elevator you had to press several times before it took you up or down.

There were dirty rugs in the lobby and first floor. The beds were uncomfortable but the staff was wonderful. The breakfast delightful and the hot tub a plus.

Its a quiet place and convenient location for my business

Towels were dirty.

room service food was very good. hotel shuttles to airport where very nice. it was a good place to stay after our stressful airport day of our flight getting delayed 24 hours.

Bed

X

Hospitality

Nice and quiet

Super friendly and courteous staff.

My family had an amazing stay. The staff was very friendly and helped with whatever you needed. The king size bed and pull out couch werent the best comfort. The pool was beyond freezing to the point of not being able to use it but it was still fun with the hot tub. The water pressure in the shower wasnt the best but still did its job.

Bad experience with money taken from our room by housekeeping on our first day. Told front desk they said they would look into it. On the day we checked out the front desk told me they asked housekeeping and they told them they didn't take any money and that he believed his staff, pretty much called me a liar and said we had to have misplacedthe money. On the second day they had kids and other people not in uniform helping clean the rooms so really how would they know who really was in the room. Would not recommend due to can't trust staff in room.

Great location

It was good.

We have six rooms. Checking in was so easy. Thanks Holiday Inn Express.

Very nice stay

Average