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Traveler Reviews Hotel Sinar 1
Number of reviews per page
20
20
40
40
Customer reviews
JN
John N. S.
10,0
/10
Reviewed 3 week(s) ago
Good, close to the airport and there is a free airport shuttle service.
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Accommodation's Reply
23 Dec 2025
Thank you for your feedback. We hope to welcome you again next time.
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f***y
10,0
/10
Reviewed 3 week(s) ago
Strategically located hotel
Quiet and quiet atmosphere
Friendly staff, easy check-in with Traveloka
Affordable price
Hotel close to the airport
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Accommodation's Reply
04 Dec 2025
Thank you for your feedback. We look forward to your next visit.
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f***y
10,0
/10
Reviewed 3 week(s) ago
friendly staff, clean rooms, spacious rooms
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Accommodation's Reply
23 Dec 2025
Thank you for your feedback. We hope to welcome you again next time.
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Azmal M.
Staycation
8,5
/10
Reviewed 4 week(s) ago
This hotel is just minutes away from Juanda Surabaya airport and they provides airport drop off.
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Accommodation's Reply
04 Dec 2025
Thank you for your opinion, have a nice day and we look forward to your next visit.
DN
Duong N.
Business
6,6
/10
Reviewed 6 week(s) ago
The room was not clean, the bed sheets were itchy after a while so the staff had to check out and move to another hotel.
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Accommodation's Reply
04 Dec 2025
Thank you for your suggestion and we apologize for your inconvenience. We will pay further attention to our service.
Rizka L. S.
Business
10,0
/10
Reviewed 7 week(s) ago
Totally worth it!!! Stayed here for 3 nights, and the room was cleaned every morning. It was great, and without having to say it was cleaned, it was done. Friendly staff, clean room, and delicious breakfast. I highly recommend staying here!
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Thank you for your feedback. We look forward to your next visit.
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A***f
6,3
/10
Reviewed 8 week(s) ago
Wifi in the room doesn't work, hot and cold shower is broken
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Accommodation's Reply
04 Dec 2025
Thank you very much for your valuable feedback. We apologize for any inconvenience caused. We will continue to work hard to improve our services and facilities.
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YP
Yoseph P. B.
9,7
/10
Reviewed 8 week(s) ago
The wifi went down while we were staying there overnight. The wifi repair was not prompt.
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Accommodation's Reply
04 Dec 2025
Thank you for your feedback and we apologize for the inconvenience. We will continue to focus on our services.
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p***r
10,0
/10
Reviewed 11 week(s) ago
The hotel staff is friendly, the place is spacious, clean, parking is also convenient, close to the airport
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Accommodation's Reply
16 Oct 2025
Thank you for your feedback. We look forward to your next visit.
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Tn
Tantiana n.
Leisure
8,5
/10
Reviewed 11 week(s) ago
I left for the airport at 3:00 a.m., so breakfast was changed to dinner. Thank you for your service, and I hope it continues to be consistent.
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Accommodation's Reply
16 Oct 2025
Thank you for your feedback. We look forward to your next visit.
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IS
Iwan S.
Business
8,5
/10
Reviewed 12 week(s) ago
This is the first time I've had a policy where breakfast is moved to dinner because my check-out time tomorrow morning is earlier than breakfast time. Thank you.
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Accommodation's Reply
16 Oct 2025
Thank you for your feedback. We look forward to your next visit.
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D***i
Transit
10,0
/10
Reviewed 12 week(s) ago
Very close to the airport, recommended for transit, friendly staff, spacious and clean rooms, will come again next time.
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Accommodation's Reply
16 Oct 2025
Thank you for your feedback. We look forward to your next visit.
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TN
Tri N. S. W.
8,5
/10
Reviewed 13 week(s) ago
Maximum comfortable and safe service
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Accommodation's Reply
16 Oct 2025
Thank you for your feedback. We look forward to your next visit.
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a***d
Business
9,7
/10
Reviewed 14 week(s) ago
3 nights stay in room 8888, ok
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Thank you for your feedback. We look forward to your next visit.
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a***d
Business
9,7
/10
Reviewed 14 week(s) ago
3 nights stay in room 8888, ok
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Accommodation's Reply
16 Oct 2025
Thank you for your feedback. We look forward to your next visit.
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a***d
Business
9,4
/10
Reviewed 14 week(s) ago
3 nights stay in room 8888, ok comfortable.
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Accommodation's Reply
16 Oct 2025
Thank you for your feedback. See you next time.
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B***i
Leisure
10,0
/10
Reviewed 14 week(s) ago
The staff are very friendly and patient and respect the guests, when we checked out it was a bit late and there were no unpleasant words, the cleaning staff waited patiently while we cleaned up.
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Accommodation's Reply
16 Oct 2025
Thank you for your feedback. We look forward to your next visit.
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A***i
Transit
10,0
/10
Reviewed 14 week(s) ago
The staff was very friendly, both at check-in and check-out. The rooms were clean and spacious. Dinner was excellent. Access to Juanda Terminal 2 was very close.
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Accommodation's Reply
16 Oct 2025
Thank you for your feedback. We look forward to your next visit.
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M***a
Transit
5,7
/10
Reviewed 16 week(s) ago
The restroom is very inconvenient to use. Narrow and uncomfortable.
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Accommodation's Reply
08 Sep 2025
Thank you for your suggestion and we apologize for your inconvenience. We will pay further attention to our facilities.
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Sarifudin B. m.
Business
10,0
/10
Reviewed 17 week(s) ago
Clean and comfortable, recommended for holiday
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Thank you for your opinion, we look forward to your next visit.