Very friendly from the receptionist to the parking attendant. When I was in the parking lot, I thought my helmet was lost, but it was actually kept, which was really great. For the hotel room, it's 9.5/10, and for the bathroom, it's 8/10 because the water isn't warm enough. Unfortunately, the soundproofing of the neighbor's door can be heard opening/closing in the room, which can disturb your sleep. One more thing, the TV hasn't been updated to smart so you can just watch YouTube.