Overall Ratings & Reviews Hotel Ciputra Cibubur managed by Swiss-Belhotel International

Dear Mr. Panji, Thank you very much for your positive review! We are delighted to hear that you enjoyed your stay, and we will continue to strive to maintain the cleanliness and friendliness of our service. We look forward to welcoming you back again soon! Best regards, Elvriani Girsang, General Manager

Dear Mrs. Erna, Thank you for your positive review! We are delighted that you enjoyed our food, felt comfortable with the staff, and were satisfied with the cleanliness of your room. Reviews like this really motivate our team to continue providing the best service. See you again on your next visit! Best regards, Elvriani Girsang, General Manager

Dear Ms. Yulia, Thank you very much for your positive review! We are very happy that you enjoyed your stay, especially the cleanliness of your room and the variety of our healthy breakfast menu. Comments like this encourage our team to continue providing the best. We look forward to your next visit! Best regards, Elvriani Girsang, General Manager

Dear Ibu Rurin, Thank you so much for positive review! We’re truly honored to have you return and are glad to hear that you always feel comfortable staying with us. Looking forward to welcoming you back again soon! Best regards, Elvriani Girsang General Manager

Dear Ms. Mega, Thank you very much for your positive review! We are very happy to hear that you and your family had a comfortable 5-day stay with us. The kids were delighted to enjoy the pool, direct access to the mall, and the variety of local coffees and breakfast we provided. We also appreciate your appreciation for our housekeeping team's prompt response. Your feedback regarding the in-room refrigerator is highly appreciated and will be followed up immediately to ensure the comfort of our guests in the future. We look forward to welcoming you and your family back on your next visit! Best regards, Elvriani Girsang, General Manager

Dear Mr. Dicky, Thank you for your review and for sharing your experience during your stay with us. We are delighted to know that you were impressed with your visit. However, we also apologize for the inconvenience related to the different room and rooftop card access that caused you to have to go back and forth. This feedback is very important to us, and we will evaluate it to make access more convenient and less confusing for our guests in the future. We hope to welcome you back with a smoother and more enjoyable experience. Best regards, Elvriani Girsang, General Manager

Dear Sir/Madam, Thank you for your feedback. We apologize for any inconvenience you experienced regarding cleanliness and amenities such as towels. Your feedback will be taken into consideration for immediate evaluation and improvement. We are committed to continuously improving the quality of service and guest comfort. We hope to welcome you back with an even better experience in the future. Best regards, Elvriani Girsang, General Manager

Dear Sir/Madam, Thank you so much for choosing our place for your staycation and celebrating your special wedding anniversary. We are so happy to know that you felt comfortable and enjoyed our various dishes and little surprises. We hope the beautiful memories continue to be memorable, and we look forward to your next visit. Warmest greetings from the entire team! Best regards, Elvriani Girsang, General Manager

Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you felt comfortable and helped by our staff during check-in. Guest satisfaction is our priority, and your comments motivate our team to continue providing the best service. We hope to welcome you back on your next visit. Best regards, Elvriani Girsang, General Manager

Dear Ibu Rurin, Thank you so much for your positive review! We’re delighted to know that you enjoy our rooms, service, location, and food. It's always a pleasure to welcome you back, and we’re truly grateful to be your hotel of choice. Looking forward to your next visit! Best regards, Elvriani Girsang General Manager

Dear Sir/Madam, Thank you for your positive review! We are delighted to hear that you enjoyed the pool view and felt comfortable in your room. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Best regards, Elvriani Girsang, General Manager

Dear Sir/Madam, Thank you very much for your positive review! We are delighted to know that you were satisfied with our service, the friendliness of our team, and the facilities we provide. Reviews like this mean a lot to us and encourage us to continue providing the best. We hope to welcome you back again soon. Best regards, Elvriani Girsang, General Manager

Dear Mr. Daniel, Thank you for taking the time to share your experience during your stay with us. We apologize for the inconvenience you experienced, we regret that it happened to you. This is a serious concern for us, and we will immediately evaluate and improve the coordination between the receptionist and housekeeping teams so that similar incidents do not happen again. We also noted your feedback, this will be forwarded to management for follow-up as part of improving the facilities. We remain grateful that you felt quite satisfied overall, and we hope to be given the opportunity to welcome you back in the future with a much better experience. Best regards,. Elvriani Girsang. General Manager.

Dear Mr/Mrs. Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the phone and the leaking toilet during your stay. we are taking immediate steps to fix these issues. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a much better experience. Best Regards, Elvriani Girsang General Manager

Dear Mrs. Yowana, Thank you very much for your positive review! We are very happy to be able to celebrate your special anniversary. Hopefully our simple decorations can add to the happiness on your special day. See you again on your next visit! Best regards, Elvriani Girsang. General Manager.

Dear Ibu Ruri, Thank you for your review. We sincerely apologize for the inconvenience you experienced with the AC in your room. We deeply regret that this happened, especially after you reported it and have not received a satisfactory solution. We have forwarded your feedback directly to the technical and management team for a thorough inspection and immediate repair to prevent similar incidents in the future. We greatly appreciate your feedback, and hope to be given the opportunity to provide a much better stay experience on your next visit. Best regards, Elvriani Girsang General Manager

Dear Sir/Madam, Thank you for your positive review! We are very happy to hear that you enjoyed the facilities and services at Hotel Ciputra Cibubur. A hotel with direct access to the mall and also a delicious breakfast. We look forward to welcoming you in the near future with an equally interesting experience. Best regards, Elvriani Girsang. General Manager

Dear Sir/Madam, Thank you for your positive review! We are very happy to hear that you enjoyed the facilities and services at Hotel Ciputra Cibubur. The breakfast was delicious. We apologize for the inconvenience when you checked in late to get the room key. Your input is very important for future improvements. We are trying We hope to welcome you in the near future with an equally interesting experience. Best regards, Elvriani Girsang. General Manager

Dear Sir/Madam, Thank you for your positive review! We are very happy to hear that you enjoyed the facilities and services at Hotel Ciputra Cibubur. A hotel with direct access to the mall. We look forward to welcoming you in the near future with an equally exciting experience. Best regards, Elvriani Girsang. General Manager