The breakfast was very poor. The options were limited because they had lost the use of their dining room but the options were limited and the quality poor, bread generally not fresh. Room was good but the coffee maker didn't work. Reception was cramped and in need of a makeover.

Reserved a room with a kitchen, was told I had to pay extra to use it ($15 a day). Asked to be provided with two plates for take out, was greeted with a snark remark about not getting it myself. Asked to move rooms, was told I had to pay for that. Went to brekky around 940, there was no coffee - told to drink decafe. Brekky was not fresh, stale bread. Room key troubles, had to ask the same attendant twice to help and was met with snotty looks (get off your phone maybe?) Greeted staff at front counter, they literally either said nothing or gumbled a response. For the cost and experience being downtown Victoria, I would go anywhere else if I had to do this trip again.

Foodplace didn’t seem to be good; same type of breakfast on both days, and the chef seemed irritating; stood beside us and stared at what we are taking almost every time; I know you take care of everything is going well but standing so close while someone is taking food seemed really irritating

Lots of restaurants nearby, hotel offers breakfast. Stayed 3 nights, room not made up on 2nd day although out of the room before 1:30, need to consider folks with mobility issues in having higher toilets. Very difficult to use if having problems with knees, etc. toilets way too low. Also consider putting in shower heads that can be replaced with hand held again to accommodate folks that require it.

Love this hotel..lovely staff, feels very comfortable, we are back every year.

Very central location. Close to downtown, shops, cafes, restaurants and tours. We booked a suite for the week and it was perfect. Daily breakfast and coffee available in the lobby.

The rooms and the facilities were clean and well taken care of. The front desk staff were friendly and accommodating. We look forward to returning next year.

Great large room with kitchen very clean great breakfast

Staff was very friendly and helpful. The hot was in the middle of a small Reno but handled time very well. Our room had a great view. We will go back

Older hotel, very clean. Close to shops and restaurants. Average breakfast.

Room noisy no sleep

Really enjoyed our stay…we typically stay at our Victoria timeshare, but it’s under renovations currently, so opted to stay at Best Western Plus… Our stay was excellent and felt very home like. Lovely place!

Like how close everything is to the hotel

Convenient to see Victoria.

Steam room not in service. Limited breakfast selectiom in canteen style setting

The room was clean & comfortable, and the location is fantastic.

As usual, the room was great!

Room clean, courteous staff.

The room was clean but location was ideal. Also having a small kitchen was very convenient.

Room was clean. The cleaning staffs were all very friendly and great.