Sanctuary Resort & TreeHouse Restaurant

Explore Sanctuary Resort & TreeHouse Restaurant
7,4
Pleasant
From 1.001 reviews
Cleanliness

7,8

Room Comfort

7,2

Location

7,2

Service and Facilites

8,2

Traveler Reviews Sanctuary Resort & TreeHouse Restaurant

Number of reviews per page
20
40
Top reviews
Waleska
icon-Leisure
Leisure
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff is so friendly and the amenities were great.
Christine
icon-Leisure
Leisure
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were great, very helpful. The rooms were clean and the supplies well stocked. The instant coffee provided in the room was moccona, so that was a great relief after a very long day of travel. The room was quiet and all amenities worked. The pool area looked great, sadly didn’t have time to enjoy it. Highly recommend.
Andrew
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were excellent, location was great and meals from Restraunt were superb. Room was well appointed but the bed was extremely uncomfortable the bathroom was clean and well laid out. Sadly the carpet was stained in several places and buckled in one area. Amenities include a beautifulpool area and a tennis court.
Kelly
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were amazingly helpful, especially Cathy on front desk. A comfortable clean place to stay.
Scott
icon-Leisure with Friends
Leisure with Friends
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Bathroom light and spa did not work, not a deal breaker, we just moved a lamp into the bathroom and the staff gave us free continental breakfast for the inconvenience which was a nice gesture.
Lyn
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Softer bed and microwave
Matt
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room size was enormous and the window was as wide as the room. It was different but we loved it. It was on the quiet side of the resort away from the kids in the pool 👍👍
Anita
icon-with Partner
with Partner
6,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very average, shower head broken, ceiling fan tape up.
David
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was terrible filled with smoke for 2 nights straight place is great if you like run down rooms with dangerous uniform steps with a lovely mould infested silicone shower with cracked tiles and bathroom vanity. If you love tennis half the court might as well get your beach so get your accessories out cause you will need them with the amount of sand on it. Be careful if you pay at premises as they will not refund you for a terrible stay and nor will Wotif even though they are who I booked with. If I could give negative stars I would it was Horrible. First time I have ever left a bad review stayed at lots of hotels this was the worst by far don’t waste your money. Trying to fix smoke filled room with duct tape is disgusting.
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Stephen
icon-with Partner
with Partner
8,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was very clean, however there were a few ants roaming around the room the first night but no others showed up after. The games room was very inadequate but still functional. The restaurant was probably our worst experience because there was only one server and she forgot what we ordered for drinks and we sat there with nothing served for 30 minutes and our food came out so we had to remind her to bring our drinks to us that we had ordered.
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Marie
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good sized room, unfortunately the room/s are well overdue for an upgrade.
Saffie
8,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

what a quirky little motel!!! my room was upgraded upon arrival which was a lovely surprise! my room was clean, staff were friendly & the bed was comfy. A super fun, quiet, quaint, retro motel! i wish i had more time to try the pool and sauna!!
Sophie
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Lovely
Bob
icon-Business with Partner
Business with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was sparkling clean. Well cared for. Plenty of space. two small tables were very convenient. The balcony setting was excellent. I was very impressed with this accommodation. I will definitely stay there again.
sharna
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean room for a quick stop over. Bed was surprising comfortable. Staff friendly and fast check in process. Although we didn’t use the pool area, looks clean and lots of families there enjoying their afternoon.
Sukhontip
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Room got everything we need.
Lily
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was spacious and clean. Staff were very friendly.
Michael
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Dirty floors hard beds
Ross
4,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Decor is extremely dated and beds hard as a rock
John
icon-with Partner
with Partner
8,0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Good room and easy access. Quiet, considering it is close to the busy highway. Plenty of space!
Number of reviews per page
20
40