Beni
with Partner
4,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Ive stayed in this hotel about 5 times. Unfortunately the experience this time was not good and I will no longer stay here. First, the hotel stated in the page they have a gym, but when I went to use the “gym” there was nothing (they now took it away from the page).
Second, there was no hot water. I brought this issue to the attention of the front desk but nothing was resolved. On my second day once again no hot water (weather was cold). I asked the hotel for a refund only of my last night so that i could book a different hotel but they denied my request. I still left the hotel one night early, as no effort to give a solution was made.
Oh I forgot, they offer to give a different room but the hot water issue was in all rooms, so dont know what this was going to resolve.
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