Overall Ratings & Reviews ibis Styles Surabaya Jemursari

I was confused about finding a location because apparently it had changed its name to the southern, but overall everything was good, the rooms were clean and tidy, the kids also liked the swimming pool, the air conditioning was cold, it was just top.

Pelayanan sangat baik, valet pun sangat baik. The only thing that they could improve is the accomodation it self. This is a 4 star hotel, tapi kondisi kamar tidak sesuai claimnya. Aku pesen hotelnya kamar lantai 7 buat kedua orang tuaku, dan memang biasanya mereka rewel jadi waktu mereka bilang ada yang kurang dari hotelnya aku ga percaya. Baru pas aku cek ternyata betul complaintnya mereka. Kamar mandi banjir (Ini aku coba nyalain airnya 5 menit udah banjir), hairdryer ga nyala, AC kurang dingin (suhu udah 18°C btw), pintu geser sangat berat. This put shame on my name udah booking hotel ini buat mereka. Maybe next bisa diimprove quality controlnya. 5.5/10.

Clean, comfortable, the food is also really delicious with Indonesian tastes.

Bersih, rapi, aman. Pelayanan ramah.

Check in Friday, check out Sunday. Couldn't add an access card with the reason the card ran out because the room was full, moved rooms 3 times because I asked for a non-connecting door but at first they said there wasn't any. Finally got it in the smoking room on the 6th floor. When I wanted to rest at night, it was noisy, sorry, because they say every Friday and Saturday there is Live Music (maybe in the pool area). It's okay to have Live Music as long as the bedroom is soundproof and those who have paid for the hotel want to rest without being disturbed.

The service is still as friendly as before, the rooms are comfortable, the food is ahh. There's something new, boiled indomie 😊.

Sangat nyaman stay di sini, pelayanan ok dan ramah, check in dan check out cepat, room dan toilet juga bersih, wifi kencang, hanya saja toiletries tidak tersedia di kamar, harus request dulu, order makanan via room service lama dan akhirnya makanan jadi dingin padahal makanannya enak, sepertiny exhaust di toilet tidak nyala, overall ok, pasti akan staycation lagi di sini.

Like to spend the night here. The hotel is clean, the rooms are sufficient, the AC is cold and the breakfast is varied.

Overall it's really ok, just please improve the menu and taste of breakfast food.

It's great, breakfast can be brought to the pool area so you can have breakfast for children who want to swim, even after swimming

Good fun, friendly service, and quite a variety of food menus.

My review for the ibis Jemursari hotel. 1. Starting from check-in, only 1 card was given, even though I asked for 2 cards with a deposit of money as collateral. But the info can't copy cards and can only have 1 card. I feel that's weird but I'm okay. And in the end, after I was quite fussy, I got 2 cards. Pretty stupid right 😅. 2. Went to 2 rooms, 1 of which cooled down instantly in minutes. And room 1 wasn't cold after 15 minutes, called a technician to check which he said was ok, no problem. We waited for 30 minutes in total but it still wasn't cold. Complain to the FD, and they plan to call the technician again (What the F.) and immediately I ask, are you sure you'll call the technician again with a little emotion. And finally changed the room. 3. Every day there is a mice agenda at the hotel, and guests have to give in to parking because it is prioritized to hold seminars. That's funny because guests have to give in to parking. Even though there are no seminars, there is still no parking lot available. Once there is space, they put the cone in front of the available parking space. 4. Breakfast. I see every child from other hotel guests who are the same age as my child, they are free of charge but for my child they charge my child on day 1 but no longer the next day. *sighs. 5. Whether it's true or not, everyday the info is that there is no parking and we have to valet each and every day. And what I thought finally happened, the car's bumper came off a little because of either the wrong parking, another car's setback or something. And well they solve it anyhow, but i'm really annoyed. But when they complain, they seem to pass responsibility between one and the other. * I am just laughing looking at this case and how they blame each other. 6. Extend another 3 days. Ask the FD, what's the difference between deluxe and standard. Only the minibar, so if I extend one room I can move to the same floor or I can ask for access to the 8th floor. And as a result the 2 rooms have to be moved to different rooms, but earlier they said it was just a minibar that made the difference. But we have to move to another room *sighs. Tired of arguments. 7. When using a valet service. I keep my property in good shape, but this guy as I know that this is not their own car. They just taking care of our car like a piece of shit, what the heck. Gubrag gabrug just like it's not my business. Conclusion. If i can rate this hotel as zero, i will. But i appreciate the bell boy and restaurant. But for the other services, I rated big zero, and you can imagine about the FD face when I complain with cynical eyes and as if I'm a resentful person. Never in my life i want to rate a hotel with 1 star. But I stayed at Ibis Style & Novotel Bogor, Novotel Bali, Novotel Semarang, Novotel Mercure, Ibis Pattaya. Finally I found 1 of the best Accor networks. Thank you and this review is sincere from my heart without grudges, and I also don't need to apologize from the hotel team, which in my opinion lacks training and hospitality is so f*cking low.

Masih banyak hotel lain selevel dengan Ibis Style such as Yello, Luminor, Santika that provide better service compare to this hotel. This will be my last stay. Surely need a lot of improvement and training to the fd staff which is so fucked up.

It 's great room. Clean & comfortable.

Neat hotel, valet parking, everywhere close by.

Great, breakfast is taken take a way, thank you ibis st.

Saran pencahayaan lampu kamar terlalu redup dengan interior gelap. Tidak nyaman untuk kerja, amenities shampoo sabun maaf harus di review kembali kualitasnya 🙏.

When booking full wifi facilities but after the deal does not include wifi. We ordered 4 rooms, we happened to check in at 4, it turned out that 2 rooms were not ready. Also the breakfast menu on salty. But for good service and cleanliness.

Not bad, all clean, friendly, satisfied. Only the swimming pool is small and cannot be used for small children.

It's quite comfortable to stay here, but the room is not cold enough in my opinion.