Great pool area. Staff were excellent. Food was OK

Staff were excellent, room is good and pool is lovely. Unfortunately there was a huge amount of noise from street level until 2am including drums and microphone singing. It was impossible for myself or my baby to sleep which was the point of getting a hotel near the airport.

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.

Outstanding hotel. Great rooms, great breakfast, lovely pool, great location for exploring Negombo.

They did very well under difficult circumstances. On the positive side while we were there a cyclone and huge flood hit the island. The worst weather situation since 1902. Most tours were canceled and most visitors were stranded. They did their best. There was no power for a very long time. Actually, the power was off on my side of the building for the last 24 hours. We were there.. They did their best in terms of trying to keep the water out of common areas which was a full-time job for many people. So I would give them an A+ for that. When we arrived, we asked if we could get an early arrival room and they said the hotel was fully booked and there were no available rooms however, if we paid $75 then we could go into our rooms immediately. So no available room is fully booked unless you paid. I thought that was poor form but it’s their policy I guess. I wasn’t particularly impressed with the food. Cafeteria food basically.

Stay was fun and enjoyable

Staff and Concierge Sampath arranged our last requests perfectly and definitely visit thecrestsurant he referred us to Sameetha very reasonable and outstanding!

Very pleasant and helpful staff. Room was also very quiet which is important to us.

Wonderful place to stay! The staff are so friendly and nice, the services were worth the price and the food is excellent

We only wish we didn’t start our 5-week stay here! It was so amazing that most of our other accommodations paled in comparison. We don’t normally stay in this kind of hotel as we tend to prefer smaller, less fancy hotels. But this was the perfect place to chill for 3 nights as we got over our very long flight to Sri Lanka. Our room was gorgeous, the staff were lovely, the pool was just what we needed and the buffet breakfast was so good!!!! We loved the location and walked one way along the beach and roads on one day and the other way on another day. Each day we walked well over 10km-15km and felt safe the entire time. The hotel is close to many restaurants and we highly recommend it for your stay in Negombo.

Very nice hotel, great rooms, very friendly staff over all highly recommend.

Loved the service

The staff was amazing, and I enjoyed being right on the water. The room was dated, and the property left a bit to be desired. But I had a nice weekend and spa experience here.

Good

Fabulous hotel to end our fabulous Sri Lankan holiday. Great array of bars and restaurants nearby, cracking swim up bar and only 20 minutes to the airport.

Wonderful staff and quality food and rooms.

Modern, clean and great facilities

Had a comfortable and luxurious stay here for our first three nights in Sri Lanka. Travelled in June which is off season / monsoonal however we barely saw any rain - sunbaked by the pool most days and was very relaxing to travel in the quiet season - at times had the whole pool and grounds to ourself. Buffet breakfast was incredible and had soooo many options. Grounds were beautifully maintained and the gym was perfect too

Very nice hotel- big comfy beds in a spotlessly clean room. The hotel is well laid out inside and around the gardens and pool areas. There is plenty of space between umbrellas and the pool staff were very attentive. The restaurant was well stocked with multiple choices for even the fussy eaters. I would like to

We had a beautiful view from our room. However, the latter didn’t look like the photos I’ve seen on Expedia. The room was quite tired and is in need of a refurbishment. It didn’t feel like a 5 star hotel, but more a 4 star. The bathroom also needs a good clean (mould in the shower, dirty sink, smell drains etc). The bed was comfortable and we had a good night of sleep. We booked a full board package. We were surprised to see that there was no buffet and a limited set menu (with very cheap options). Nonetheless, we were offered alternative options. The food that we ordered were generally nice and the breakfast buffet selection was one of the best we’ve had in Sri Lanka. It had a good continental selection. Overall, the experience was OK but I would not return unless the property was refurbished and installed decent air conditioning in common areas (eg lobby, bar, restaurant etc).