Sentido Heritance Negombo

Explore Sentido Heritance Negombo
9,0
Exceptional
From 596 reviews
Cleanliness

9,4

Room Comfort

9,2

Location

9,4

Service and Facilites

9,4

Traveler Reviews Sentido Heritance Negombo

Number of reviews per page
20
40
Top reviews
Suk young
icon-Family
Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Best experience! Clean room, comfortable bed and comforter, amazing breakfast buffet, the ocean view from the balcony, friendly staff, walking distance to a lot of restaurants... Everything was beyond our expectation. If I visit Negombo area again, this is definitely the place I would stay.
Charlotte
10,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We only had a quick stop here the night we arrived after a long travel day but it was lovely. The hotel is great with an amazing pool area and right on the beach. It’s a short walk into the town for local restaurants but far away enough that it’s still nice and quiet. Be careful what time of year you’re going if you’re planning on staying for longer than we did as the time of year we went (July) swimming in the sea was not allowed due to the weather so be mindful of that.
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Colleen
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Location was great with a lot of local shops and eating options. Nice to walk along the beach. Great sea views, lovely pool. Didn't use the gym or eat at the restaurant. Cocktail bar was lovely with sunset views. Very quiet at this time of the year but excellent staff and great value. Breakfast was expensive so we ate elsewhere. Rooms were well appointed with everything we needed. Balcony was lovely.
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Samith
icon-
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great
Janise
icon-with Friends
with Friends
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff were so attentive and the location is great. All rooms face the ocean and have a lovely balcony. Highly recommend.
Carly
10,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Wonderful hotel with a great view and very clean
Yousef
icon-
10,0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The hotel and all staff and cleaning was incredible
Sreeram
icon-Family
Family
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Perfect property for a beachfront stay. It is on a busy road but inside the property feels very tranquil. The staff is very friendly and the view from the lobby and room are splendid. Property grounds are well maintained with one decently big pool and attached bar. Great place to just relax on the beach for a few days.
Christopher
icon-with Friends
with Friends
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff were great on arrival and made us very welcome. Lovely pool area and beach access . Also when we left they had photos with us..
Katherine
10,0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Fabulous
Zoe
icon-with Partner
with Partner
8,0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

We enjoyed our stay however the standard is not 5*. The hotel IS nice and has good views, the room is beautiful too. The pool is smaller than it looks. The “let down” is the menus with hand written/edits, which would never happen in a 5* hotel, and the lack of gym. Also we asked for cappuccino at breakfast and were told this is additional cost, and one day the fresh fruit was “on request” rather than laid out for the buffet, which is weird and as I usually eat mainly fruit at breakfast making it all a bit awkward. Also no “nibbles” with drinks, again normally 5* hotels provide nuts or something with drinks. Overall fine, but not 5* so adjust expectations.
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Adil
6,0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Friendly staff and nice pool area but everything else is nowhere near 5-star for a place charging 250usd per night. - Restaurant is expensive and not nice - Awkward processes including over 30 minutes waiting for check-in - Outdated rooms with water leak stains on the walls
Lindsey
icon-
8,0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Mostly good but somewhat mixed feelings on this stay. I messaged the hotel via the Expedia app/emailed with the hotel to arrange a pickup for me at the airport. No one came to pick me up and when I called the hotel they were unaware. It was upsetting considering I was a solo female traveler and it was 11:30pm. The room was nice and the view was nice, but the shampoo and conditioner were absolutely horrible. I heard other guests complaining about it too. The shampoo felt like dish soap and the conditioner was watered down. It was very odd and afterwards my hair had never been so tangled. I think for the price per night the hotel could have just slightly better bath products. I do like that the room came with two water bottles and a loofa. I suggest getting shampoo and conditioner at the general store across the street. The view at sunset was absolutely beautiful. I got a massage at the hotel and that was amazing! The hotel has a few restaurants and shops across the way. The pool, layout chairs and beach access were also really enjoyable!
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Cintra
icon-with Friends
with Friends
10,0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Yes
Rod
icon-
10,0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Staff great, good location
Daniela
icon-
10,0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Beautiful hotel, Nice room, very friendly staff.
Matthew
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Great pool area. Staff were excellent. Food was OK
Zoe
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Staff were excellent, room is good and pool is lovely. Unfortunately there was a huge amount of noise from street level until 2am including drums and microphone singing. It was impossible for myself or my baby to sleep which was the point of getting a hotel near the airport.
joan marjorie
6,0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.
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Emma
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Outstanding hotel. Great rooms, great breakfast, lovely pool, great location for exploring Negombo.
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