Room was comfortable and large. The staff were very helpful and friendly. The breakfast was very complete with lots of options, everything was fresh. Hotel was clean and in a great location.

Great location with many excellent restaurants nearby, close ro metro, walks to key sights. Staff were very helpful, good breakfast buffet

The perfect place to stay. The staff could not have been more friendly or accommodating. We arrived very late and they went out of their way to take care of us. The hotel is located in a great central location. Roof-top pool has beautiful views of the mountains and city below. Breakfast was Fantastic. Would stay there again without question.

Lovely hotel with great staff. Room tidied daily. Breakfast a great selection. Very vibrant area where hotel is located. Lots of restaurants etc within walking distance. Felt safe at night. All tours we took picked up from hotel. Swimming pool on top small, but we didn’t use as other enough. Highly recommend.

Friendly and really helpful staff that make you feel welcome. Fresh breakfast with nice rooftop view. Good location, definitely recommend.

Everything is good and clean

Location was great, however the room bathroom was smelly , I think it was the sink.. the breakfast was great.. Staff at the front desk were grumpy..

This is the wierdest stay of this level that I may have ever had. The location is amazing. The staff is nice. The breakfast is good. Bedss are fine. But the bathroom... The bathroom is a DISTASTER. There is ONE light in the hallway (!) that goes for hallway, shower and toilet... and there's a transparent piece of plastic between that and the bed. If that were not enough, the tiles in toilet and shower are black. It's like being in a bunker. When using the sink, the light is above your head and behind. Can't do normal makeup or shave, it's just terrible and highliy inconvenient. To make matters worse, the toilet area "door" idn't connected to the ceiling (neither is shower) so there's no insulation from smell/sound. really just unbelievable. Do not recommend and won't stay again despite everything else that is nice about the hotel. Invest in doing proper bathrooms!!!

Hotel is well located and generally good, however, there were a couple of annoying issues. The air conditioning was poor - rarely would the room temperature go below 24 - and on the weekend the bar is only open until 4pm which is when people usually want a drink!

The room is very clean and breakfast is very good!

Great location

Clean room, staff friendly

Lovely big room not much view but staff were lovely & in good location.

A great way to visit Santiago, if you just have a few days. Very good location

The staff bent over backwards to help us. The pool on the roof is a bonus

Outdoor swimming pool. Wish the hotel bar was open until at least 11 pm (it closed at 10 pm). For international departing travelers, you can store luggage and use the pool aftet checking out (12 noon) and then shower/change in the fitness center before goinf to the airport for your evening flight-- nice benefit.

Perfect central location. Rooftop pool a bonus. Excellent service for luggage storage between visits. Great breakfasts. Lovely receptionists. Always cheerful and helpful.

The hotel was in a neighborhood with lots restaurants, night markets, and buskers etc. After 10:30 pm, it was also quiet to sleep. It was easy to get around the city with Uber or taxis. The staff was outstanding. The bellman accompanied me to local pharmacies to get medications. Front desk staff was very helpful in giving directions and offering suggestions.

Safe and clean hotel in fabulous location. Definitely a good place to stay. I felt like the hotel lacked personality and although pleasant, staff weren’t particularly friendly. The restaurant and bar hours weren’t convenient (8 am breakfast on weekends ? and service was slow.

The location can’t be better. It is a safe area full of wonderful restaurants