F***O

5,7

/10

Reviewed 2 week(s) ago

I booked a non-smoking room, but there was no non-smoking room available, and the room smelled strongly of cigarette smoke. In addition, there was loud music at night, which made it difficult to sleep and rest properly.

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R***i

Business

9,7

/10

Reviewed 4 week(s) ago

Please improve the cleanliness of the rooms, don't just set them up haphazardly. Even wet towels are provided.

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S***a

10,0

/10

Reviewed 10 week(s) ago

Comfortable, strategic location, close to the mall.

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S***a

9,7

/10

Reviewed 10 week(s) ago

Friendly staff and comfortable atmosphere

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Hariyanto A.

Leisure

8,0

/10

Reviewed 11 week(s) ago

The hot water didn't work during my stay. For a hotel this size in the city center, it doesn't have a backup water heater. The shower was freezing. How could it be inferior to a budget hotel? 😑 The room's cleanliness was lacking. Upon entering, the floor was dusty.

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Mulkan

8,7

/10

Reviewed 12 week(s) ago

Friendly reception service, good access, pleasant rooms.

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1 people find it helpful

N***n

Leisure

10,0

/10

Reviewed 12 week(s) ago

Very good, the waiter is friendly too.

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Accommodation's Reply

12 Jul 2026

With our deepest respect from the Grand Palace Hotel, we thank you for choosing and recommending the Grand Palace Hotel as your accommodation during your visit to Makassar. We are delighted that you enjoyed the facilities and services we provided. Your feedback is invaluable in improving our services. We always welcome you back to the Grand Palace Hotel Makassar and look forward to welcoming you again on your next visit. Thank you once again for choosing the Grand Palace Hotel as your accommodation. Sincerely, Irwan Gustiawan

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I***i

10,0

/10

Reviewed 14 week(s) ago

The staff is friendly, the environment is clean.

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Accommodation's Reply

03 Jul 2026

With our deepest respect from Grand Palace Hotel, we thank you for choosing and recommending Grand Palace Hotel as your accommodation during your visit to Makassar. We are delighted that you enjoyed the facilities and services we provided. Your feedback is invaluable in improving our services. We always welcome you back to Grand Palace Hotel Makassar and look forward to welcoming you again on your next visit. Thank you once again for choosing Grand Palace Hotel as your accommodation. Sincerely, Irwan Gustiawan Form

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I***i

10,0

/10

Reviewed 14 week(s) ago

The place is quite clean, the staff service is friendly.

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Accommodation's Reply

03 Jul 2026

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I***i

Leisure

9,4

/10

Reviewed 15 week(s) ago

It's quite worth it, close to everywhere.

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Accommodation's Reply

03 Jul 2026

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ALFRIDUS Y. S.

6,9

/10

Reviewed 21 week(s) ago

The room smells musty, the sheets and blankets smell musty.

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Accommodation's Reply

03 Jul 2026

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R Anugerah S. D.

Business

9,7

/10

Reviewed 24 week(s) ago

The staff were very friendly and very helpful at check in.

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Accommodation's Reply

03 Jul 2026

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F***h

Staycation

8,2

/10

Reviewed 28 week(s) ago

The room was okay, but upon entering, there was still a really strong cigarette smell. So, I decided to spray some perfume. Also, the hot water didn't seem to work properly, but that's okay. Otherwise, it was great, perfect for a staycation or a self-reward.

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Accommodation's Reply

03 Jul 2026

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W***e

Transit

8,8

/10

Reviewed 29 week(s) ago

The hotel staff were very friendly and helpful during the check-in process.

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1 people find it helpful

Accommodation's Reply

03 Jul 2026

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D***s

Leisure

6,2

/10

Reviewed 37 week(s) ago

The room smells of cigarettes even though it's non-smoking. It's only suitable for stopping by for a short nap or transit, not for families.

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1 people find it helpful

Accommodation's Reply

05 Mar 2026

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E***n

Leisure

8,2

/10

Reviewed 41 week(s) ago

The hotel staff were very friendly during check-in and check-out. The room was very comfortable for relaxing.

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Accommodation's Reply

05 Mar 2026

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A***h

Staycation

9,7

/10

Reviewed 46 week(s) ago

The staff were all very helpful and friendly.

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Accommodation's Reply

05 Mar 2026

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D***D

10,0

/10

Reviewed 46 week(s) ago

Clean and comfortable room, sleep well

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1 people find it helpful

Accommodation's Reply

05 Mar 2026

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Meldawati

10,0

/10

Reviewed 47 week(s) ago

basically it's really good

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1 people find it helpful

Accommodation's Reply

05 Mar 2026

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JOKO P.

Business

9,4

/10

Reviewed 50 week(s) ago

I was immediately impressed with every staff member who was always friendly, quick to serve, and great!! The AC was cold, the rooms were clean, and I highly recommend it for this price.

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2 people find it helpful

Accommodation's Reply

05 Mar 2026

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Grand Palace Hotel Makassar

Overall Ratings & Reviews Grand Palace Hotel Makassar

8,7

8,6

8,5

8,7

8,8

Traveler Reviews Grand Palace Hotel Makassar