Overall Ratings & Reviews Candlewood Suites ERIE by IHG

Quick night away! Water pressure was to notch!

All in all, we are not thrilled.

It needs a deep clean. Someone else’s hair was on the wall of the shower and the bathroom had a general grubbiness where you could tell the floor wasn’t cleaned properly. The pool is small and was full of children who did not care about sharing and being respectful of others. The staff were friendly.

We tried to check in and were turned away because there were no clean rooms available.

Check in was a nightmare! This property was clearly going through a change of management/? on that day. The Manager told us that it was his last day and that everyone it had been a rough day and everyone was sad. He was attempting to do right by people but it appeared things were way out of his control. They were assigning rooms and when the guest got to the room it was not cleaned. This happened to me, my daughter, 2 others we were traveling with. I also spoke with 2 couples in the elevator who said they were also having issues. The next day, when I checked out, I overheard a woman employee complaining about the guest. I feel this location should compensate the guest that evening.

I showed up only to find out that my reservation had been canceled. There were no rooms for me there or at any other hotel in the area so my entire trip was ruined. I received no notice that the hotel was overbooked prior to me arriving, which could’ve allowed me to change my plans. On top of that the front desk person was rude as if I should’ve known better. I will never use Expedia again.

They only had 1 staff member there at all times. No towels at the pool and extremely restricted hours at the pool as well even tho the sign said 6am-10pm. No toilet paper in the lobby bathrooms. The room was ok. It was large and pretty clean. I certainly would not use anything in the kitchen tho. I did appreciate that they had five products in the bathroom. But with our overall experience I would not stay here again. There are too many choices in a place like Erie.

When they were inputting my deposit, I was charged an extra amount equating to over 20 times what the room cost which flagged my credit card and locked it while there for work for a week. Took days to fix the issue. Never received any points, free stay, or anything.

Place was very clean, name brand amenities, complimentary coffee and fruit, and dead stack in the middle of everything great about Erie. Never drove more than 10 minutes to anything we wanted to do or see.

We loved the experience and will be staying there again very soon. Thanks for the hospitality

Excellent, I would just say that they should modify the cleaning of the rooms a little more, especially the bathrooms so that they do not have mold stains... everything else is perfect... it's worth it.

When we entered our room we noticed the fridge and the ice maker were off. The ice maker didn't work. The frige wasn't working right. The body soap in the shower was empty. The shampoo and conditioner was half empty the heater wasn't working right. The sink in kitchen wasn't draining the water. We get there Sunday evening and wasn't in the room Monday till evening didn't notice the sink didn't dain till Tuesday morning when it was full of water from the night before when i was washing a cup out. when we checked out The lady at the desk after we told here what was wrong said we never should have had that room. 🤔 it was to be renovated and she had a weird look. So the young blonde that checked us in didn't know no one was to be in that room 🤔. NOT SMART! Our first time there and our last !!!!

Booked a king size bed, got a queen handicapped room. No body wash in the show

It was a good stay. Easy to get to. Great location walking distances to alot of stores and restaurants

Very friendly Staff

Room was huge. Pool was nice for the kids and husband, I thought it was little cold but I'm always cold lol. Heater in bedroom worked but not main living area. Most outlets had something in them so couldn't use them. So had to make do with what ones we could use. The staff was so nice. Gave us extra pillows n sheets and blankets for the pull out couch. Shower was nice and warm and bathroom was very spacious. Kitchen area was nice and tons of space. Only set back was the outlets. Would so stay again though. We had 1 king bedroom and that was super spacious. Weekend stay was nice. Though be nice if exit and entrance had different outlet that wasn't on main busy one way road. But doesn't take away from how great this hotel and staff are.

Good afternoon. A few challenges with our stay. We were not able to get the room we booked. We were told at front desk this was an expedia issue and not there problem. We were shuttled between three different rooms. The second room we were given keys to was occupied with other guests when we walked in. We settled on a different room that was not what we booked. We would like to hear back as to why this happened. Thanks.

I made a reservation online for a room with two queen beds. When we arrived there were no rooms available with 2 queens. Had to take a king with a roll out bed. What’s the point of making online reservations when you don’t get what you reserved. The bed was hard and uncomfortable and the heat was turned off. Will not be returning.

Right in the middle of everything

Loved it! Convenient, amazing customer service! Will return