Our flight was delayed on July 11, so we did not arrive until the morning of July 12. However, we still had to pay for the night before, even though we were not actually in the room. When we finally arrived, we had to change rooms three different times. The hotel has a no-smoking policy, but someone was smoking, and the smell came into our room, so we had to move. We were then told that the hotel was completely booked, so they could not give us the junior suite we had originally booked. Eventually, we were moved to a junior suite, but it had a horrible sewer-like smell and the shower water keep draining outside by the toilet are the they had some type of leakage issues Additionally, only one elevator was working because the other elevator was broken. The breakfast was also not the greatest. The eggs were consistently runny, and the juice machine was broken. The internet also never worked during the entire 10 days we were there\. We have stayed at this hotel many times before and have always been very satisfied with the service\. However, this time our experience was completely different and very disappointing\.

Muy buena atención

Nothing

It was a wonderful experience; the staff's service—from the lobby to the restaurant—was excellent, and I was very pleased with the cleanliness. My only suggestion would be to provide extra trash bags, as we were traveling—and in our specific case, our trip was primarily for medical appointments and visiting family. Thank you for everything; we wish you blessings and prosperity. Giovanny & Esther Cuellar

Yes great breakfast ac good

We had an amazing stay at this hotel. Amazing room , great pool and the staff very friendly. We rented a car and were provided with private secure parking. Staff always there to help us with any questions ! I would definitely stay here again. Amazing breakfast highly recommend it!

How great the staff and rooms are

A very nice hotel, clean with friendly helpful staff a nice restaurant on the roof with a very nice breakfaat helpfsststaff

This hotel has always given me a great experience that is why i always go back

The facilities are very nice, clean, and in a great location.

This hotel has serious hygiene and pest control issues. I found a large cockroach in my room, including inside the refrigerator. After being moved to another room, another cockroach entered from under the door. Management never contacted me despite multiple requests. I received compensation, but it was not fair given the situation. Unacceptable standards of cleanliness, poor communication, and lack of accountability. I do not recommend this hotel.

Staff is great and helpful as always. Breakfast is great

Staff was courteous room was clean.

Great service !

Good location and good food

Nice place clean rooms nice staff nice restaurant in hotel close to many places

The room is nice the beds comfortable the location is close to many bar and restaurants and the restaurant in the hotel is very nice also

A nice hotel and close to most things in Cali

Exelente seevicio al cliente muy professional todo

Staff is very friendly. Good food. Good area.