Dear Mr. Ade, Thank you for taking the time out of your busy schedule to share your experience with us. Please accept my apologies for your unpleasant experience at our hotel. First, regarding the check-in process, we would like to inform you that check-in at our hotel starts at 2:00 PM WIB. This policy applies to all guests, without distinction, to ensure optimal comfort and room readiness. Second, regarding breakfast, we apologize for the queues at breakfast, especially during the holiday period. Increased guest numbers at certain times can indeed cause queues, although we always strive to manage guest flow as best as possible. Once again, my team and I apologize for any inconvenience you experienced, and thank you for the opportunity to improve our service. We hope to provide a better experience in the future. Best regards, Eka Hanifah | Front Office Manager