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Traveler Reviews Hart Hotel Arjuna
Number of reviews per page
20
20
40
40
Customer reviews
Priyo
Staycation
9,4
/10
Reviewed 6 day(s) ago
Although the hotel is old, it's well-maintained and has a 24-hour front desk. I checked in late at 5 a.m.
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H***g
9,4
/10
Reviewed 1 week(s) ago
The room is comfortable and quiet, away from the noise, only the Wi-Fi is difficult to connect.
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I KADEK S.
8,2
/10
Reviewed 5 week(s) ago
Staff were nice as always. Very friendly and helpful.
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K***h
10,0
/10
Reviewed 9 week(s) ago
Friendly staff and great ambience.
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I KADEK S.
8,2
/10
Reviewed 21 week(s) ago
It's always nice to be back. Staff were nice and the room was clean and comfy
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Verified Traveler
Business
6,3
/10
Reviewed 41 week(s) ago
There was a lot of cigarette ash in the hallway, very slow Wi-Fi, and a mediocre breakfast.
The only plus point: the hotel staff was nice and friendly.
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Accommodation's Reply
25 Dec 2025
Thank you for choosing Hart Arjuna as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We will strive to improve our services. Thank you, Aleen, Reception Department.
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B***g
8,5
/10
Reviewed 61 week(s) ago
The atmosphere is nice and the service is friendly.
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1 people find it helpful
OA
Om Amma
10,0
/10
Reviewed 70 week(s) ago
The hotel is neat, clean, the staff are also friendly, no one is rude, quick to respond when you need something. Recommend the hotel.
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2 people find it helpful
T***i
Business
8,5
/10
Reviewed 86 week(s) ago
This is my first time staying here, but the location is close to everywhere and the room is spacious and comfortable. Next time I go to Lombok, I will stay here again. Thank you.
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N***i
Business
10,0
/10
Reviewed 87 week(s) ago
It will be my favorite place to stay if I go to Lombook.. 😉
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mf
mesach f. s.
Leisure
10,0
/10
Reviewed 87 week(s) ago
Very Good, spacious room size, clean, friendly staff, clean bathroom, hot and cold water all smooth, the restaurant is also clean and comfortable even though it is small 👌👌👍👍👍👍
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E***a
Leisure
6,6
/10
Reviewed 88 week(s) ago
Hospitality need to be upgraded. Keep your best service awards on 2019 stays on- don't lose it. The breakfast they gave always cold food. Not eatable. The massage therapist behavior needs more professional, they speak very loud to her friend outside the room. Her friend even knocked the door very loud while we are inside doing the massage. Bathroom smells like dried pee for years. Looks clean - but it's not. The bedsheet has a lot of stain, pillows musty smell, looks like never wash it.
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1 people find it helpful
FS
Fransiska S. P.
Transit
8,7
/10
Reviewed 89 week(s) ago
the sheets are not very clean.. the room smells of cigarettes.. but for that price it's pretty good, the staff is friendly, the location is close to the mall
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1 people find it helpful
I***I
8,4
/10
Reviewed 92 week(s) ago
The staff were friendly. The only problem is the room is smelly so bad. It smells like sewage or septic tank. It was on room 2.
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Yusma Y.
9,7
/10
Reviewed 111 week(s) ago
Affordable hotel but really worth it, friendly staff, clean rooms, TV, hot water, AC works really well. Where near everywhere. Every day the room is cleaned and the towels are changed. Breakfast is pretty good. This is top.
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2 people find it helpful
WH
Wahid H.
6,5
/10
Reviewed 113 week(s) ago
Thank God, the place is comfortable.
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1 people find it helpful
LP
LISISCA P. H.
10,0
/10
Reviewed 113 week(s) ago
The hotel staff are friendly and humble too.
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Yudi S.
9,4
/10
Reviewed 118 week(s) ago
Clean room. And friendly service. Affordable price. Next time I come to Lombok I will come here again.
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3 people find it helpful
F***y
8,5
/10
Reviewed 126 week(s) ago
Staff ramah, kamar bersih, tempat strategis.
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Albertus G. P. K.
Transit
9,4
/10
Reviewed 126 week(s) ago
Hotel Budget di kota mataram. Sudah 2 kali ke sini. Tidak mengecewakan. Kamar bersih dan nyaman, AC dingin, water heater juga berfungsi baik, hanya WIFI yang gak sampai ke kamar.