Overall Ratings & Reviews Onefam Sungate

Massive thanks to all the staff. Their recommendations made my tip extremely pleasant!

Everything since the moment you arrived they let you feel welcome. Definitely worth it !!! And is close to everything by walk distance

I cannot recommend Sungate One enough! I stayed in 4 hostels during my 2.5 week trip in Spain and this was by far the best. This was my first stop on my first solo trip and I was really nervous but I immediately felt at home when I got to the hostel. The staff was so friendly and helpful whenever I asked for suggestions of things to do or places to get food. I went to the tapas tour on my first day and planned to have an early night but ended up staying out all night with my new friends! The front lobby and kitchen area is a great way to meet people and the staff always makes sure everyone’s having a good time. The rooms were nice and spacious, there were plenty of bathrooms and showers, everything was really clean. There were both daytime and nighttime activities and everywhere we went was inexpensive. Location was amazing so you could easily walk everywhere or take the metro. This was the perfect start to my vacation and I was lucky enough to spend 1 extra night there before going back home because I missed my flight. I highly recommend Sungate One and I told multiple people to stay there when they got to Madrid and everyone loved it. Thank you so much Gabi, Val, Angel, Tato, Agustin, Sara, & anyone else that I’ve missed for creating such a fun, welcoming environment and making me feel like part of the family! I can’t wait to visit again!!

Such a nice hostel environment Must try in Madrid Exactly in the city centre Very helpful staffs Worthy money

Only stayed for one night as a Solo traveller. Within minutes I had met new travellers and had a fantastic night, Rooms were fine and had storage for your belongings, just bring a padlock if you want to lock them up. Honestly as a solo traveller I would rather stay here, than a 5 star hotel, if you want to meet new people and have a great time. Would certainly stay here again if I returned to Madrid.

What a great place . Amazing staff that is always happy to help you . Gabriel who is a guide for tours organised by the hostel showed us the best bits of Toledo, many off beaten path that provided amazing photo opportunities! It’s a very lively and social hostel and I have been bumping into people I met there in another parts of Europe , which is pretty amazing. I truly recommend for amazing Madrid experience!

This is by far the best hostel I’ve stayed in. It feels very homely and social, people working there are extremely friendly and organise so many cool activities that help meeting other solo travellers . I had the best time and found it hard to leave, planning on coming back for sure. Madrid is also full of things to do, so all in all a win.

Great hostel with friendly staff and a good atmosphere to meet new people. Right by a metro station and in a great location. Can walk to many attractions. Clean spaces and comfy beds. Really enjoyed my stay and would recommend!

overpriced room, noisy air con, small room with 2 single beds-you have to climb a wall to access 1 of the beds, chill out movie area is relaxing-but not so relaxing if you are in your room-then you can hear everyone talking, music playing etc blocked showers, screws loose in drains, some staff good, others not so good. people throw burning cigarettes on your head from the rooms, staff throw dead cigarette butts out of windows when cleaning rooms... i wont use this hostel again here at this place.

i had 2 rooms booked, My 1st room was a shared female dormitory, if you sit on the end of the beds then be careful, as they tip up causing you to fall on the floor, left me with serious back pain. mattress was uncomfortable. Room was dirty. My 2nd room was a private room costing £44 for 1 night, not worth the money, you can find a 1 or 2star hotel for this price, overpriced, small, with 2 single beds, you need to climb the wall if you want to access 1 of the single beds. i was disgusted and shocked at the price when i saw this room, i wanted to ask for a refund. i couldn't use the air con in this room-far to noisy. but the mattress was comfortable. The shower on the 4th floor was blocked and flooded the whole area outside the shower room, flooding into the bedrooms opposite the shower, massive screw sticking out of the shower drain-damaged my foot. The hostel in general-very noisy and dirty, smells of guests cooking. The air conditioners outside & inside the rooms are disturbing, when i arrived on my 1st night-someone threw a lit cigarette onto my head from a room somewhere above the entrance area, burning my hair and scalp. on the 2nd last day someone threw 2 dead cigarette butts on top of my head from one of the rooms above-this was staff cleaning the room. some of the staff were nice-but some were not.

Good price,friendly staff, clean, location. It was perfect!!

I had the most amazing time at Sungate. Wonderful staff who are very considerate of your needs. Super clean with all the amenities of home! Excellent showers, comfortable beds. Will stay again.

Centrally locates hostel perfect for the young and adventurous. Make sure you bring earplugs.. it’s a boisterous party hostel.

The property is convenient to metro rail and within walking distance of nearly all of the major sights to see. The staff is amazingly welcoming. The guest immediately feel as if they belong. This was one of the best experiences of my life. I was inspired by the stories and people I was able to interact with in this setting. They are respectful and they know how to have a good time.

It was perfectly located around all the good stuff of Madrid. The place is in good condition and clean. Very pleasant to be in. My room was actually with a window to the main street which means a lot of noise all the time. Also no Air Conditioner. So that means either really hot and suffocating but quiet, or open the window, get air, but noisy. Luckily my earplugs worked well... Showers could be better though, some shower heads were partly broken or the stream was just really weak which is kinda frustrating. Other than that, the place was great. Staff was amazing. The hostel does a good job in making everyone feel welcome and has activities that help you connect and get to know other people. I came in really early in the morning after a long night bus and Luke was amazing helping my settle in even though it was officially before check in time (the bed was available, so he just checked me in). There were waffles for breakfast and churros. Dinner is home-made everyday for everyone.

The location is superb, right in the center of pedestrian shopping area, so convenient. The hostel has no lift/elevator and reception is located at 2nd floor and rooms are at 3rd, I was lucky the receptionists are so kind helping me with my luggage. There's no breakfast but they provide free dinner instead, I didn't try though because I went with a full day tour to Segovia. Lockers does not come with a lock so you need your own padlock or buy from reception. Also hostel does not provide towels, no free shower gel or shampoo, but you can also buy from the reception. The bathrooms are not so clean and people left their used shampoo bottles and towels in the bathroom.

terrific friendly staff and great location. nice to not have a bunk bed!

Perfect central location with friendly staff and outgoing guests. Easy to meet people traveling solo or simply wanting to meet new people.

This hostel was the best part of my trip to spain, the staff is very friendly and attentive, the rooms are comfortable, and spacious, if you are traveling alone you get to make friends because of all the free activities they do with the guests. People from all ages get together for picnics and dinners, or day trips to Segovia and Toledo. The rooms are clean and so are the bathrooms, that are very private for shared bathrooms in a hostel. I’d definitely recommend this place and stay again in any of the hostel one hostels

The lockers a little more safe, maybe a different type of lock, in general it was great. 1 of ten I give 8.5-9. I would stay always here. A little noisy because they are so friendly and still midnight night talking . Location I give them a 10. Perfect!!.