Cleo Hotel Tunjungan
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Overall Ratings & Reviews Cleo Hotel Tunjungan
Traveloka (5.766)
8,4
Very Good
From 5.766 reviews
Provided by travelers on
Cleanliness
8,4
Room Comfort
8,2
Meal
7,9
Location
8,9
Service and Facilites
8,4
People often mention about Cleo Hotel Tunjungan
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Staff Friendliness (109)
Distance to City Center (105)
Ambiance (96)
Bedroom (95)
Bathroom (94)
Hotel Area (90)
Accessibility (87)
Surroundings (79)
Check-in/out Time (73)
Wifi (69)
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Traveler Reviews Cleo Hotel Tunjungan
Number of reviews per page
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40
Customer reviews
W***u
Transit
10,0
/10
Reviewed 2 day(s) ago
friendly staff, comfortable place.
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E***a
10,0
/10
Reviewed 4 day(s) ago
The staff is very friendly, very comfortable.
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VA
Vincentius A.
Business
5,6
/10
Reviewed 5 day(s) ago
The room is in bad condition, the smell of cigarettes is very strong, the AC is broken, the room is still for sale.
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D***n
Business
9,4
/10
Reviewed 1 week(s) ago
Good, friendly service and close to TP, you can cross directly 💖
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E***n
10,0
/10
Reviewed 1 week(s) ago
A comfortable place and close to the mall
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mf
m ferdiani w.
Leisure
10,0
/10
Reviewed 3 week(s) ago
The entire staff was very friendly, and the hotel's location is strategically located across from Tunjungan Plaza, and it's only about 40 minutes from the airport. God willing, we'll stay here again next time.
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Accommodation's Reply
07 Feb 2026
Dear Mr. Ferdiani W., Thank you for choosing Cleo Tunjungan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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YS
Yusuf S. N.
Staycation
9,7
/10
Reviewed 3 week(s) ago
Recommended hotel in the center of Surabaya, close access to several malls, culinary & Tunjungan, friendly staff service & hotel cleanliness is maintained
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1 people find it helpful
Accommodation's Reply
07 Feb 2026
Dear Mr. Yusuf S.N., Thank you for choosing Cleo Tunjungan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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RK
Roni K.
8,5
/10
Reviewed 4 week(s) ago
Okay is the best, thank you for the friendly receptionist
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Accommodation's Reply
07 Feb 2026
Sincerely, Ronnie. Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Ardani K.
Transit
9,4
/10
Reviewed 5 week(s) ago
Thank you for your hospitality
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Accommodation's Reply
07 Feb 2026
Dear Ms./Mrs. Aldani, Thank you for choosing to stay at Cleotan Jones Surabaya. We greatly appreciate your positive feedback. We will share your valuable comments with our management and staff to improve our services in the future. We hope to welcome you back soon.
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E***a
Business
8,8
/10
Reviewed 5 week(s) ago
The location is strategic because it's close to Tunjungan Plaza Mall (across from the mall). The breakfast is standard. There's only one elevator, so you have to wait quite a while to use it. The rooms are also standard. The staff is friendly and very helpful when needed.
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Accommodation's Reply
07 Feb 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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a***a
Staycation
8,8
/10
Reviewed 5 week(s) ago
water heater & upper shower didn’t work well, but overall it’s ok
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Accommodation's Reply
07 Feb 2026
Dear Cleo, Hotel Tunjungan, Thank you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We hope to welcome you again.
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S***l
Leisure
7,9
/10
Reviewed 6 week(s) ago
The room's AC was hot until the 3rd night and was not repaired even though it had been reported.
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AB
Anton B.
Staycation
9,3
/10
Reviewed 6 week(s) ago
The location is in front of Tunjungan, only the neighbors' rooms can be heard, and the room is a bit narrow, the service is extraordinarily good, the food lacks variety, hopefully in the future it can be improved
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1 people find it helpful
Accommodation's Reply
07 Feb 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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r
risnarahayu
10,0
/10
Reviewed 6 week(s) ago
Close to everywhere and friendly staff
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Accommodation's Reply
07 Feb 2026
Hello Risnarahayu, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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da
dina a.
9,4
/10
Reviewed 6 week(s) ago
strategic location, comfortable but the room still smells strongly of cigarettes
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Accommodation's Reply
07 Feb 2026
Sincerely, Ms. Dina A. Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored that you have provided such a positive review of our hotel. We will share your suggestions and feedback with management and other staff members to further improve our services. We look forward to welcoming you again.
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EA
Een A.
Staycation
9,7
/10
Reviewed 7 week(s) ago
Highly recommended... The staff are all friendly, 24/7 service. The rooms are clean and fragrant every day, security and comfort are maintained, easy access to everywhere, there are even common food, even the sultan's tastes are complete, the AC is very cold, the water heater is hot enough, there are complete TV channels, and a safe is available. The price is pocket-friendly, even for work, computer facilities are provided. Very satisfying. Will come back here again if I am in East Java.
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Verified Traveler
10,0
/10
Reviewed 7 week(s) ago
It was very enjoyable for all of us
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1 people find it helpful
Accommodation's Reply
30 Dec 2025
Dear Cleo, Hotel Tunjungan, Thank you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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M***a
Transit
8,5
/10
Reviewed 8 week(s) ago
Right in the heart of the city. Right in front of Tunjungan Plaza. The staff are friendly and very helpful. Great. Good. Recommended.
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1 people find it helpful
Accommodation's Reply
30 Dec 2025
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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lf
leni f. h.
Staycation
9,4
/10
Reviewed 8 week(s) ago
It's very nice here, strategically located in front of Tunjungan Plaza.
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Accommodation's Reply
30 Dec 2025
Dear Ms. Leni F.H., Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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P***t
Leisure
8,8
/10
Reviewed 9 week(s) ago
The location is right across from Tunjungan Plaza mall, so you don't need to bother ordering an online taxi to get to the mall 😄
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Accommodation's Reply
30 Dec 2025
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
See original
Number of reviews per page
20
40
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