Cleo Hotel Tunjungan

Explore Cleo Hotel Tunjungan
8,4
Very Good
From 5.781 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,2

Meal

7,9

Location

9,0

Service and Facilites

8,4

People often mention about Cleo Hotel Tunjungan
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Staff Friendliness (131)
Distance to City Center (128)
Ambiance (110)
Bedroom (109)
Bathroom (108)
Hotel Area (105)
Accessibility (98)
Surroundings (96)
Check-in/out Time (83)
Wifi (77)
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Traveler Reviews Cleo Hotel Tunjungan

Number of reviews per page
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40
Customer reviews
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Ivana E.
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Transit
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8,5
/10
Reviewed 3 day(s) ago
The hotel staff is friendly, and they have collaborated with the laundry, so it is very helpful.
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Accommodation's Reply
09 Nov 2026
Dear Ms. Ivana E., Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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M***a
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9,4
/10
Reviewed 1 week(s) ago
Good location, clean rooms and close to Tunjungan Mall.
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Accommodation's Reply
09 Nov 2026
Sincerely, Thank you very much for staying at Kelotu Jungan Hotel in Surabaya. We greatly appreciate your valuable feedback. We will pass your comments and suggestions on to our management and staff and strive to provide better service. We hope to welcome you again.
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Billy
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10,0
/10
Reviewed 5 week(s) ago
Staying here was pleasant, clean, comfortable, and quiet. I'll definitely stay here if I visit SBY again.
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Accommodation's Reply
31 Oct 2026
Sincerely, Billy G. Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored that you have provided such an excellent review of our hotel. We will share your suggestions and feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Kamal R.
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10,0
/10
Reviewed 7 week(s) ago
The hotel is close to Tunjungan Plaza and easy to find food.
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Accommodation's Reply
31 Oct 2026
Sincerely, Mr. Kamal R. Thank you for choosing Cleo Tunjungan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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D***i
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Leisure
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8,5
/10
Reviewed 8 week(s) ago
I like staying here, it's very close to the mall.
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Accommodation's Reply
31 Oct 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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h***e
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8,5
/10
Reviewed 9 week(s) ago
Typical of a small hotel, just so-so👍
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Accommodation's Reply
31 Oct 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Derry I.
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Business
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8,8
/10
Reviewed 9 week(s) ago
Affordable hotel in the middle of the hustle and bustle of Surabaya city.
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1 people find it helpful
Accommodation's Reply
31 Oct 2026
Dear Cleo, Hotel Tunjungan, Thank you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We hope to welcome you again.
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Daffa M. F.
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Staycation
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8,5
/10
Reviewed 9 week(s) ago
Budget hotel with 5 star service.
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Accommodation's Reply
31 Oct 2026
Dear Mr./Ms. Daffa M.F., Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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H***o
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9,4
/10
Reviewed 12 week(s) ago
The hotel is very close to shopping centers and dining places.
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Accommodation's Reply
31 Oct 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Eko R.
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10,0
/10
Reviewed 13 week(s) ago
Strategic location, clean rooms.
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Accommodation's Reply
18 Aug 2026
Dear Mr./Ms. Eko R, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Devi J.
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Leisure
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9,7
/10
Reviewed 16 week(s) ago
It's quite comfortable, just a bit too small but easy access to everywhere, so it's worth it.
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Accommodation's Reply
26 Jul 2026
Hello Mr. Davy J., Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored to receive your positive review. We will share your feedback with management and other staff members to help us improve our services. We hope to welcome you again.
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Rosianita S. P.
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10,0
/10
Reviewed 17 week(s) ago
The staff is very friendly and helpful, the environment is clean and fragrant. Best hotel.
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Accommodation's Reply
26 Jul 2026
Dear Ms. Rosianita S.P., Thank you for choosing Cleo Tunjungan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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A***i
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9,4
/10
Reviewed 17 week(s) ago
Strategic and comfortable hotel, clean.
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1 people find it helpful
Accommodation's Reply
26 Jul 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Eko R.
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10,0
/10
Reviewed 18 week(s) ago
Very close to the crowd.
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Accommodation's Reply
26 Jul 2026
Dear Mr./Ms. Eko R, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Victor M. J.
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Leisure
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9,4
/10
Reviewed 18 week(s) ago
Good and suitable for those traveling with family, close to shopping centers.
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Accommodation's Reply
26 Jul 2026
Dear Mr. Victor M.J., Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Miske N.
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Leisure
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10,0
/10
Reviewed 18 week(s) ago
The hotel staff was friendly, the service was fast, the rooms were comfortable, and the food was delicious. I'll be back again.
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1 people find it helpful
Accommodation's Reply
26 Jul 2026
Dear Ms. Miske N., Thank you for choosing Cleo Tunjungan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Verified Traveler
icon-Staycation
Staycation
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10,0
/10
Reviewed 19 week(s) ago
The staff are friendly, the hotel is close to the mall but it feels like staying in the mall.
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Accommodation's Reply
26 Jul 2026
Dear Cleo, Hotel Tunjungan, Thank you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We hope to welcome you again.
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Imam
icon-Leisure
Leisure
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9,4
/10
Reviewed 19 week(s) ago
Always helped by a very nice female receptionist.
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2 people find it helpful
Accommodation's Reply
26 Jul 2026
Dear Mr. Imam Ar, Thank you for choosing Cleo Tunjungan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your suggestions and feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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nelly c.
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9,4
/10
Reviewed 19 week(s) ago
Strategic location.. affordable prices, friendly service..
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Accommodation's Reply
26 Jul 2026
Dear Ms. Nelly C, Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.
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A***a
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9,7
/10
Reviewed 20 week(s) ago
The service was excellent, even upon check-out I was offered to leave my luggage in case I wanted to go sightseeing. The room was clean, and there was motorbike parking in the basement.
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Accommodation's Reply
26 Jul 2026
Dear Cleo, Hotel Tunjungan thanks you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.
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Number of reviews per page
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