Overall Ratings & Reviews Extended Stay America Select Suites - Mobile - I-65

No surprises. As advertised.

The stay here was another watse of money and watse of our discount of 181. The property looked as if it was okay,until we started to relax. Pool was green and unswimmiable. We tried to watch a movie on the lay out couch bed it was broken. Left out to go working at the Jazz fest. Was accused of smoking in room. Had to show at that time we was not in room , was in uber heading downtown, showed time stamped videos and pictures. I have to record everything for work. So this was not a good place to stay. Only good thing was the breakfast and the employee that cooked it Ms.Cleanya was her name. She made it worth staying. We could enjoy amenities. They were not in working condition

I liked everything it was small room but very nice with everything on it microwave tv fridge and WiFi

It was a decent hotel no complaints

Was quiet staff was very friendly

Very Nice staff/helpful...very clean..love the washer&dryer utility room convenient and very clean...i would definitely stay here again

Great

Great

Great

The property and rooms were clean. Unfortunately, when we ran out of toilet paper, we were told they did not have any and had no idea when they would get any. The staff person who told me was NOT apologetic and kind of had an attitude when I asked with 4 floors of rooms in a mostly full hotel what were people to do without toilet paper? I was told they would receive the same answer I got. I asked when they would be getting any and I was told that was a question that a supervisor would have to answer. I found this unacceptable and stated that this is not any way to run a business, especially a hotel. My wife was having numerous hospital tests that day, requiring her to make frequent bathroom trips. My wife and I were forced to go out and purchase our own toilet paper. We will NOT be using this hotel again. Sorry.

This place was disgusting in all aspects, you couldn’t pay me to stay here again

The key cards didn’t work so had to wait in lobby for 15 mins until someone came to let me in my room and there was no soap or anything in rooms tv didn’t work

Nice hotel, clean and nice people and staff.

Audry day shift desk clerk was very nice. I hope I never have to use this Extended Stay, No clean towels unless you pay for towel service, you have empty your own trash and No Service to your Room until two after two weeks stay. Well I was there visiting friends not moving in. Take my advice this not place to stay, and I paid $100 deposit when I checked in. Now thats funny especially since they're wanted to charge me for fresh towels.

This particular hotel charges $100 incidentals whereas the other Extended Stay America in Daphne does not. These inconsistent policies are discriminatory to the patrons in the Mobile I-65. In the technological age, everyone has a cell phone and phones in the rooms should be removed. People should not be forced to pay when there is no intent to used landlines.

Weed smell.

Simple and plain. I never stay there again. I don’t smoke weed and can’t stand the smell of it

No appliances two small bed was hard

I was greeted with roaches. A dirty tub, a shower head that was rusted shut, and an elevator that is two months past due on its service.The room smelled completely smoked out, even though it’s supposed to be smoke free. The beds are cots very uncomfortable. They don’t even give you plasticware, no iron , no ironing board. I loathed staying here. I had to carry hotshot with me just to use the bathroom. If you want to have a comfortable stay, book elsewhere. I’m used to extended stays being way nicer. That’s what made me book. But the reviews are kind in my opinion. I was scared to walk my dog at night because there are men just hanging around, driving around the parking lot, etc. women do not stay here alone! If you can help it don’t stay here at all. The staff was very kind. That’s the only good thing I have to say.

customer service was amazing