Overall Ratings & Reviews Extended Stay America Select Suites - Lubbock - West

Roaches in the room

Overall great serice abd experience!!

Friendly Staff Clean Room Amazing Price

Desk clerk is very very good and an excellent hostess. Blankets are too thin requiring requesting extras

I would rent again.

I took a room for one night, and it was infested with roaches, they walked everywhere, it was totally disgusting I couldn't stay, I can say don't waste your money booking in this place

Gracie was a blessing. I feel safe and secure while passing thru. Also everything was so clean! My only complaint was the bed tucking was to tight...which means good service and me kicking around a lil more. Thanks, I had a great night sleep.

Decided not to stay

I called the front desk to let them know we would be arriving late about 1 am since we ran into some delays getting there, the gentleman so "we would be ok, since they do their audit/turnover at 2am. After the 5 hour drive, We got there and called the afterhour line, and she said they wouldn't check us in since they stop @ 10pm. We had to find another place to stay.

Nice & comfy

I don't like the fact that they charge for everything from towel even tissue. Then they knock on the door and wake you up way before 11am something in the middle of the night asking me if I'm checking out when they policy says check out not untill 11@.

The overall stay wasn’t good. The room we were in had roaches coming from every corner, even in the bed. Went downstairs to get a different room & was told that they were fully booked & i couldn’t get a refund.

I don't like the fact they charge for everything from tissue to towels. When the room cost to much anyway

Lots of people traffic. People coming in and out. Very noisy. Right up against the highway. You'll get no sleep.

I enjoyed my stay very much the workers were very exceptional in giving me all the information I asked for was very patient and helpful I would most definitely recommend someone to stay there

I didn't like anything there. My room had a bad order.

Very clean rooms

Only there for a night was supposed to be a queen bed room had a full size bed in it

We showed up about 6:15p.m. and they said there was no room available and they couldn’t give me a refund and hotels.com would have to. Hotels.com has been no help so far

The staff was super friendly, but had slim presence as they’re a one-man-show so to speak.. thus did everything. Towel exchange charge applies, $2 for two towels for two guests. No front desk attendant, employees or security onsite after 10PM and cleaning is only available by request and after the 4th day of your stay. Be prepared, bring everything.